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Blaze buttons stop working (Fix)

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‎05-24-2017 11:09 - last edited on ‎05-25-2017 06:03 by Moderator Alum

‎05-24-2017 11:09 - last edited on ‎05-25-2017 06:03 by Moderator Alum

The buttons on my Blaze Fitbit stopped working. After trying all suggestions I decided to hold down all three buttons at the same time. It worked! It rebooted and now works.

 

Hope this helps someone! 

 

Moderator edit: Subject for clarity

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2 REPLIES 2

‎05-24-2017 12:23

‎05-24-2017 12:23

Thanks for sharing, my guess is one of them got "stuck" - good work!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎05-25-2017 06:01 - edited ‎05-25-2017 06:03

‎05-25-2017 06:01 - edited ‎05-25-2017 06:03

It's great to welcome you @Amyvhodge and @wmchapman thanks for stopping by.

 

I appreciate you sharing the steps you did to fix your button issue @Amyvhodge. If this happens again, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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