Blaze charging and initial firmware update taking forever

[Arkansmith]

Just got my Blaze.  Couldn't figure out how to get it connected to the charger because of the lack of documentation.  I'm not sure I'm digging the requirement to remove the face from the band every time I need to charge it.

I did manage to add it to the fitbit app on my phone and immediately I'm waiting over 30 minutes for a "10 minute" firmware update.  It's 25% done now, so I have that going for me.

Anyone else verify that their update took so long?  Just wanting to ensure whether or not the problem might be with my phone.

Thanks!

[SunsetRunner]

I waited for about an hour while i did things around my dorm and then bluetooth failed me. I'm trying for the second time. Hoping to go on a night run before it rains 😞

[AngelaMa]

Hello @SunsetRunner! Where you able to set up the Blaze? If you have any issue please troubleshoot as instructed by @SilviaFitbit on this post.

Catch you later! 🙂  

[MakeYourself]

Update through the phone. You'll be much happier.

[Jdgarcia2011]

Going on hour two and the bar is almost full on my phone, yet half full on my blaze. No indication as to exactly what percent along it is. Phone clearly states 5-10 minutes to update...

[Butrfly13181]

The best thing I found was to make sure your old Fitbit is un linked, once we did that and started over it was all smooth sailing!

Jessica Johnson

Moderator edit: Removed personal information 

[Rich_Laue]

@Jdgarcia2011 I to noticed the descripancy between the app and the Blaze completion bar. My update was taking forever, so I killed the app and started it all over, completed in 5 minutes.. To kill the app and start again is the usual fix for a slow update. 

I did not remove any of my trackers, (Force, Blaze, Charge 2, Charge HR, and Zip) for the many firmware updates I have done

[olestokie]

instead of 5 to 10 read 260 !!!

[smpera]

i have been trying to update my fitbit blaze for an hour and it says it is unable to complete it at this time. I have my bluetooth on, both devices are inches away from each other, and everything is fully charged. Any suggestions? This is becoming very frustrating

[Jdgarcia2011]

I was worried that would screw up my data even though I synced right before the update. Something similar happened to my friend's charge once when she reset the update it wiped her synced data for the whole week. I will keep that in mind next time. Thanks for the tip.

[Clobberin]

I have been trying to update firmware for the last 2 weeks.  The blaze has been intermittently syncing after I reset and uninstall and reinstall the app.

Neither my phone (HTC M10 Android) nor my PC could locate the tracker.  Finally I did the old tracker reset, then uninstall and reinstall app, try again - my phone found the tracker and started to update.

After 50 minutes of updating, the progress bar was about a quarter through so I restarted phone and tracker and tried again.  The second time it took about the recommended 10 minutes.

Fitbit you know all of the people that have the Blaze and have not updated, why not get on the front foot about this issue?  Reading these posts confirms that it is a widespread issue.

Personally I am cranky that I wasted so much time over the last 2 weeks thinking it was me and my setup - when it is not, it is a Fitbit problem.

[Rich_Laue]

Spoiler

As for things to try restart Blaze, restart phone or pc, try a different device, or try the pc through the charging csble, no BT needed. 

I'm sure Fitbit can tell who has and who hasn't updated, knowing within a ballpark figure of how many where sold.. Looking at the few here, and 6 people know with the blaze I'm not convinced it is universal widespread problem.. Only one of the 7 took longer than 10 minutes. 

[Clobberin]

Fair enough, but we'll have to agree to disagree.  As the owner of a SaaS company I may have a different perception of what leading practice is, especially for a company with a market cap of nearly $3b

[tomfox0031]

trying to set up mu Blaze fitbit and its been doing the update for 2 hours. any suggestions?

[Rich_Laue]

@tomfox0031 as suggested every time the update gets stuck, kill the app. You could also restart the phone/pc , then restart the download. Simply starting up the app should give a prompt to continue. You could also switch to a different device, it will continue from where it left off.

[pontiac1624]

what did you do to resolve this? My fitbit wont do anything! just sits at the set up screen, im going crazy

[Clobberin]

I did the old tracker reset, then uninstall and reinstall app, try again - my phone found the tracker and started to update.

After 50 minutes of updating, the progress bar was about a quarter through so I restarted phone and tracker and tried again.  The second time it took about the recommended 10 minutes.

[Clobberin]

Also restart your phone

[SilviaFitbit]

Welcome to the Community @pontiac1624! I've noticed that most of the times where users are having issues with firmware update, it's because they are doing it from a mobile device. I would like you to try once again but this time using your computer. 

Thanks for the great tips provided @Clobberin! 

Hope this helps. Keep me posted. 

[Lyz123]

Did you get this sorted. Mine is doing the same

[SilviaFitbit]

Thanks for being part of the Community @Lyz123! Can you please confirm that you did this procedure in order to get your Blaze set up in your account and with the latest firmware version? 

Hope this helps!