04-07-2016 02:17
04-07-2016 02:17
Answered! Go to the Best Answer.
04-11-2016 05:43
04-11-2016 05:43
I'm sorry that nothing is working @Alisononions. Thanks for getting back though.
I'd recommend at this point to get in touch with the Support Team for them to take a closer look and I'm pretty sure that they will be happy to get you back on track!
Let me know if you need anything else! 🙂
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04-11-2016 06:51
04-11-2016 06:51
Make sure you dont have any other bluetooth device nearby when syncing (headsets, console controllers, etc). I have found that when there are other bluetooth devices nearby by Blaze and iPhone the synchronizaton can get interrupted.
04-07-2016 09:05
04-07-2016 09:05
Hi there @Alisononions. Welcome to the Fitbit Community! 🙂
I find it very strange that your clock face is not showing up on your tracker. Totally not something that should be happening.
Could you please try to go into your Fitbit app, choose a different clock face and sync your tracker? See if the new clock face appears and if it doesn't, try to restart your tracker by pressing the lerft and lower right buttons for 10-15 seconds and your tracker will restart. Repeat the previous steps and see how it goes.
Let me know if you still need help with this!
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04-07-2016 09:12
04-07-2016 09:12
04-07-2016 09:14
04-07-2016 09:14
Hmmmm that's pretty weird. And you're doing the set up from the app and not from your bluetooth settings right @Alisononions?
If you're doing it that way, not really sure what could be causing this. The best thing to do would be to get in touch with the Support Team for them to take a look.
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04-07-2016 09:19
04-07-2016 09:19
04-07-2016 09:44
04-07-2016 09:44
Try to turn off the bluetooth and then reboot your phone. After that, turn on the bluetooth, try to remove any bluetooth devices that might be connected to your bluetooth and try to set it up again from the app and see how it goes. If it keeps saying to turn on the bluetooth, do so and see if you get any error message.
Let me know how it goes @Alisononions
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04-07-2016 10:41
04-07-2016 10:41
Thankyou for trying to heip but still nothing
04-11-2016 05:43
04-11-2016 05:43
I'm sorry that nothing is working @Alisononions. Thanks for getting back though.
I'd recommend at this point to get in touch with the Support Team for them to take a closer look and I'm pretty sure that they will be happy to get you back on track!
Let me know if you need anything else! 🙂
Help others by giving votes and marking helpful solutions as Accepted
04-11-2016 06:51
04-11-2016 06:51
Make sure you dont have any other bluetooth device nearby when syncing (headsets, console controllers, etc). I have found that when there are other bluetooth devices nearby by Blaze and iPhone the synchronizaton can get interrupted.
04-12-2016 02:36
04-12-2016 02:36
04-12-2016 06:55
04-12-2016 06:55
I just set mine up yesterday and my clock is gone now too??? I also have the Charge HR. There was a clock when I initially set it up, but now it's gone? Did yours have a clock to start with?
04-12-2016 06:58
04-12-2016 06:58
How Ferdinand I tried restarting mine by holding those buttons nothing??? So frustrating!
04-12-2016 07:01
04-12-2016 07:01
04-12-2016 07:02
04-12-2016 07:02
04-12-2016 07:21
04-12-2016 07:21
NO I was trying to restart or reboot the Blaze as first course of action and it won't even restart? Don't understand that! I also removed the HR from my Bluetooth and restarted phone to see if that helped, but nothing.
04-12-2016 07:31
04-12-2016 07:31
04-12-2016 12:24
04-12-2016 12:24
04-12-2016 12:38
04-12-2016 12:38
04-12-2016 15:44
04-12-2016 15:44
For most people it is that simple.
FYI: you do not need to remove the Blaze, just do the replace existing device with your Blaze.
05-25-2016 14:45
05-25-2016 14:45
Had the same issue of a missing clock... used the windows10 app and chose a different clock face... Sync'ed it and all is restored.
Exactly what Rich_Laue suggests.