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Blaze constent sync error

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‎02-18-2017 14:22

‎02-18-2017 14:22

Blaze working fine till this week. Wont sync with phone, the only way i can get it to sync is uninstalling the device and the app and reinstalling both. Its a complete pain when you want to log sleep pattern

I've tried the full synce process and still nothing. Phones bluetooth picks up device fine and everything on bluetooth including the neighbours alta. Any ides or do I have a blaze that has gone wrong?

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5 REPLIES 5

‎02-18-2017 15:05

‎02-18-2017 15:05

Is this an Android phone and did you recently install a security update? I had that problem for a while. Had to reboot the phone to fix it.

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‎02-18-2017 22:31

In response to SunsetRunner

‎02-18-2017 22:31

Removing the yracker from your account at best will do nothing,  at worst will complicate things.

 

Restarting the tracker and the phone also removing the tracker from the phones Bluetooth settings screen  are the main 3 steps.

Try a sync after each one, then next time youll knoe what to do.

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‎02-19-2017 08:10

In response to SunsetRunner

‎02-19-2017 08:10

phone's all up todate with no updates in the last week. Though I did go and check in hope.

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‎02-19-2017 08:14

In response to Rich_Laue

‎02-19-2017 08:14

@Rich_Laue wrote:

Removing the yracker from your account at best will do nothing,  at worst will complicate things.

 

Restarting the tracker and the phone also removing the tracker from the phones Bluetooth settings screen  are the main 3 steps.

Try a sync after each one, then next time youll knoe what to do.

 

Removing the tracker has been the only way to get to sync after trying every other step ( bluetooth removal, wifi disablement, location settings, security updates etc)

Restarting the tracker made no difference, removed from bluetooth and then it couldn't find the tracker, uninstalled everything and reinstlalled and bingo everything seems normal again. We'll see how long it lasts

 

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‎02-20-2017 06:15

In response to Abbyb650

‎02-20-2017 06:15

Welcome to the Community @Abbyb650! Thanks for trying the advice that @Rich_Laue and @SunsetRunner have mentioned. Whenever your tracker isn't syncing at all, you should try this procedure to get it working again. Are you getting any error message that's not letting your tracker connect with your Dashboard? 

 

Hope this helps. Let me know how it goes. 

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