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Blaze didn't register my nap

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‎01-28-2018 11:00 - last edited on ‎01-29-2018 05:24 by Moderator Alum

‎01-28-2018 11:00 - last edited on ‎01-29-2018 05:24 by Moderator Alum

I'm holding the button for more than 10 secs it won't restart. I move my arms around and it's counting steps. Didn't record my nap time.

 

 

Moderator edit: subject for clarity

Best Answer
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2 REPLIES 2

‎01-28-2018 20:36

‎01-28-2018 20:36

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎01-29-2018 05:26

‎01-29-2018 05:26

Welcome to the Community @Sharif76 and @WendyB thanks for stopping by.

 

I appreciate your efforts in trying to fix this. If your tracker didn't record your nap, I recommend taking a look at this post to have more information about how the sleep feature works.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer