06-30-2018
22:47
- last edited on
07-02-2018
06:17
by
AlejandraFitbit
06-30-2018
22:47
- last edited on
07-02-2018
06:17
by
AlejandraFitbit
My Blaze display corrupts on a regular basis. Maybe 4-5 days in a week I am having to reboot/reset it. I can have random blue or red lines or I can have the display kind of scrolled so left half of screen is showing in right hand side. Could this be anything other than a fault? I would love to show a photo but couldn't work out how to upload from the "Insert/Edit Image" option here.
TIA
Mike
Edit: Found upload option:
Edit: Found upload option
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
07-02-2018 06:18
07-02-2018 06:18
It's great to welcome you @saintmike24 and @Julia_G thanks for stopping by.
I appreciate the efforts in trying to fix this issue and for the attachment. Since the restart process is not longer working, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.
07-01-2018 03:16
07-01-2018 03:16
Hi, @saintmike24, if the problem keeps recurring after restarting your Blaze the best next step would be to get in touch with Fitbit Customer Support on contact.fitbit.com. They can look into your situation and let you know your options.
Sense, Charge 5, Inspire 2; iOS and Android
07-02-2018 06:18
07-02-2018 06:18
It's great to welcome you @saintmike24 and @Julia_G thanks for stopping by.
I appreciate the efforts in trying to fix this issue and for the attachment. Since the restart process is not longer working, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.
07-02-2018 13:57
07-02-2018 13:57
Thank you @AlejandraFitbit and @Julia_G - I have made contact with support via email so thank you for getting us together and lets see what they say. Mike
P.S. Just for ref, here is today's strangeness that I shared with support. Mighty odd.
07-04-2018 04:15
07-04-2018 04:15
Thanks for keeping us updated @saintmike24.
I am glad to hear that you are already working with our support team this, I know they will be glad to help you out and offer you a solution, the attachment is always appreciated.
If there is anything else we can do for you, let us know.