help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze do not keep charge.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-19-2018 11:41 - last edited on ‎01-21-2018 05:06 by Moderator Alum

‎01-19-2018 11:41 - last edited on ‎01-21-2018 05:06 by Moderator Alum

I received a blaze as a gift in June 2016.  I wear it all the time and take good care of it.  I have had 3 pucks in 19 months because the just will not maintain charge after a while.  I have cleaned contacts, restarted, only sync 1 - 2x per day, ll to no avail.  The latest puck (only 5 months old) no longer maintains a charge for more than 6 - 12 hours.  I was told but the support team that the 12 month

warranty is from time of purchase and not when a new puck is issued and that I could get a discount on a new device.  Why would I spend money on something that does not last 12 months.  BTW, I had to replace the band too as it ripped at connection to the body too.  Basically I've already replaced everything and now Fitbit wants me to buy a discounted device.  I don't think so.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎01-19-2018 11:40

‎01-19-2018 11:40

I received a blaze as a gift in June 2016.  I wear it all the time and take good care of it.  I have had 3 pucks in 19 months because the just will not maintain charge after a while.  I have cleaned contacts, restarted, only sync 1 - 2x per day, ll to no avail.  The latest puck (only 5 months old) no longer maintains a charge for more than 6 - 12 hours.  I was told but the support team that the 12 month

warrantee is from time of purchase and not when a new puck is issued and that I could get a discount on a new device.  Why would I spend money on something that does not last 12 months.  BTW, I had to replace the band too as it wripped at connection to the body too.  Basically I've already replaced everything and now Fitbit wants me to buy a discounted device.  I don't think so.

 

Best Answer
0 Votes

‎01-19-2018 20:20

In response to Jeff_Gr

‎01-19-2018 20:20

I'm curious to how you maintain you devices battery. I know too many that have 4+ year old fitbit's that still work fine. As for my blaze I have not been good to mine but still get 5 days. 

Then again their are some people that can not wear electronic devices and their body seems to drain the batteries. 

Best Answer

‎01-21-2018 05:12

‎01-21-2018 05:12

Welcome to the Forums @Jeff_Gr and @Rich_Laue thanks for stopping by.

 

I appreciate your efforts in trying to fix this issue. I don't know if you have take a look at this post, but if you haven't, you can try the tips provided there.

 

I hope this helps, see you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes