01-19-2018
11:41
- last edited on
01-21-2018
05:06
by
AlejandraFitbit
01-19-2018
11:41
- last edited on
01-21-2018
05:06
by
AlejandraFitbit
I received a blaze as a gift in June 2016. I wear it all the time and take good care of it. I have had 3 pucks in 19 months because the just will not maintain charge after a while. I have cleaned contacts, restarted, only sync 1 - 2x per day, ll to no avail. The latest puck (only 5 months old) no longer maintains a charge for more than 6 - 12 hours. I was told but the support team that the 12 month
warranty is from time of purchase and not when a new puck is issued and that I could get a discount on a new device. Why would I spend money on something that does not last 12 months. BTW, I had to replace the band too as it ripped at connection to the body too. Basically I've already replaced everything and now Fitbit wants me to buy a discounted device. I don't think so.
Moderator edit: subject for clarity
01-19-2018 11:40
01-19-2018 11:40
I received a blaze as a gift in June 2016. I wear it all the time and take good care of it. I have had 3 pucks in 19 months because the just will not maintain charge after a while. I have cleaned contacts, restarted, only sync 1 - 2x per day, ll to no avail. The latest puck (only 5 months old) no longer maintains a charge for more than 6 - 12 hours. I was told but the support team that the 12 month
warrantee is from time of purchase and not when a new puck is issued and that I could get a discount on a new device. Why would I spend money on something that does not last 12 months. BTW, I had to replace the band too as it wripped at connection to the body too. Basically I've already replaced everything and now Fitbit wants me to buy a discounted device. I don't think so.
01-19-2018 20:20
01-19-2018 20:20
I'm curious to how you maintain you devices battery. I know too many that have 4+ year old fitbit's that still work fine. As for my blaze I have not been good to mine but still get 5 days.
Then again their are some people that can not wear electronic devices and their body seems to drain the batteries.
01-21-2018 05:12
01-21-2018 05:12
Welcome to the Forums @Jeff_Gr and @Rich_Laue thanks for stopping by.
I appreciate your efforts in trying to fix this issue. I don't know if you have take a look at this post, but if you haven't, you can try the tips provided there.
I hope this helps, see you later.