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Blaze does not hold a charge.

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‎05-24-2018 18:54

‎05-24-2018 18:54

Blaze quit holding a charge.  For an expensive device the quality and life span is totally inadequate.

 

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4 REPLIES 4

‎05-24-2018 23:53

‎05-24-2018 23:53

This was the answer I got from fitbit support team this morning..
Our team has already investigated on the issue and have confirmed that there is nothing wrong with the Fitbit Blaze, but rather, Samsung needs to release an update to have this issue rectified as this has something to do with the device's firmware which consumes a lot of energy from the Blaze.

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0 Votes

‎05-25-2018 08:35

In response to Jacqui72

‎05-25-2018 08:35

I wonder what Samsung has to do with Fitbit.

My NEW Blaze requires charging eery 2 days.

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‎05-25-2018 08:58

In response to oldmancrumbles

‎05-25-2018 08:58

God knows...  I've been in contact with Samsung and surprise surprise they said as I Don't have a problem my phone that's working fine the problem lies with fitbit 

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‎05-27-2018 08:07

In response to Jacqui72

‎05-27-2018 08:07

Hey @ADMT and @Jacqui72, it's great to see you around and @oldmancrumbles a warm welcome to the Community.

 

Thanks for troubleshooting this by yourselves, I am sorry to hear about the battery issues you are having with your trackers and I recommend taking a look at this post and follow the instructions provided there. If you keep experiencing issues after these steps, let me know.

 

Hope to hear from you soon. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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