I agree! I lost my whole night trying to figure this out. I am usually calm but I am so mad now... I wish I am still polite. I need to say this out and I wish the problem can be solved well. Otherwise, this will be my last fitbit purchase. Or I guess I can still return it.
I actually help people with technology but I am still surprised you don't even have a very brief one-page or 5-step tiny note. When you just get to a site, you have a lot of information and you are so eager to make it work. You don't think you will need to refer to an online manual. If this is necessary, please put it on that small piece of paper saying let's start here and at this URL you can find out manual. And you need to have a one-page guide for people using it the first time.
If you are so confidence that the set up link will do the work, you can do so. But have you tested with many different users that this works without much support? I use computer a lot and I am so frustrated I wasted my whole night on trying to get this connected!
Here is my problem: I purchased this as a gift for my sister who lives in another country whose cell phone is not compatible with this. I assured that PC can work with it. And she does not have Windows 10; But all this is not said on the set up. You didn't say on your package or anywhere that you need to have a dongle if you don't have window 10 or a cell phone that is compatible. You also didn't say that there is no dongle included. You need to make another purchase just for the dongle even though you are buying a new fitbit. So I followed the link, indicating this is a PC and download the app on PC. I tried and tried. First, the battery symbol doesn't show as it is indicated in the manual, that I found out online after several failed attempts. This makes me really uncertain. I am not sure whether there is battery or not. I don't know that if the failure is because I haven't charged the battery or there is a failure in the parts. Then I read your manual, doesn't help. I find here. Gone through several threads and find out that you do need a dongle when you are using Windows 8, I have a dongle for an older version of fitbit. I am glad that I finally passed this stage, at least for now, and then I had difficulty syncing. It says I might not have battery but I have no clue if I have battery or not. But based on an earlier message in this thread, I should have battery when I see the setup link on the screen. After several trials, it finally work.
However, I am still thinking: should I buy a dongle since this gift won't work for my sister? Not thinking of the price, I simply think it is unfair that you don't include it in your package. I am happy she is my sister so I opened the box and tried for her. Otherwise, it will be a frustration other than a gift for her...
I wish you value the time of customers and think for all kinds of customers and their needs. You are not selling rockets but not a cheap piece of gadget, either. Providing clear and easy guidance on setup is for your device to greet the customer in the first time.
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