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Blaze dying

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‎10-22-2017 11:46

‎10-22-2017 11:46

My Blaze has been shorting out or something 😞 It started with the two side buttons (same side) completely not working, than the device started getting hot at random times, finally the display began flashing (not quick view but like going on/off in quick succession instead of staying lit up) and the flashing was getting faster and faster, essentially making the device unusable 😞 I have stopped wearing it completely because all of the issues together make me concerned to have it on my body at all, I honestly wouldn't be surprised if it exploded or burned me at this point so I'd rather be safe but, I MISS MY FITBIT 😞 😞 Restarting doesn't work at all because of the broken buttons, it hasn't been dropped, submerged or tampered with and I'm honestly at a complete loss as to how/why this is happening. Thanks for any help you can give!

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‎10-22-2017 12:53

‎10-22-2017 12:53

Please Contact Support and see what they can do for you
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎10-23-2017 07:47

‎10-23-2017 07:47

It's great to see you around @Mayryanna, thanks for troubleshooting this by yourself and @WendyB for stopping by.

 

I would like to know if you followed our friend's recommendation and contacted our support team? Did they offer you a solution for the issues you have been having with your Blaze?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer