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Blaze frozen on Fitbit logo screen

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‎09-01-2018 17:02 - last edited on ‎09-02-2018 04:44 by Moderator Alum

‎09-01-2018 17:02 - last edited on ‎09-02-2018 04:44 by Moderator Alum

My Blaze is frozen on the logo screen. Every 30 seconds or so it vibrates, but the screen remains frozen. I’ve tried to rest it multiple times, but nothing changes.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎09-02-2018 04:45

‎09-02-2018 04:45

It's great to see you around @TWright.

 

I appreciate all the efforts in trying to fix this issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-02-2018 14:50

In response to AlejandraFitbit

‎09-02-2018 14:50

The same thing just happened to me, it has 3 Fitbit logos on it and won't shut off or do anything but vibrate about every 30 seconds 

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‎09-03-2018 08:09

In response to Navi2884

‎09-03-2018 08:09

A warm welcome to the Community @Navi2884.

 

I would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer