help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze heart rate, exercises and sleep issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2018 21:00 - last edited on ‎09-13-2018 04:21 by Moderator Alum

‎09-12-2018 21:00 - last edited on ‎09-13-2018 04:21 by Moderator Alum

I am so beyond frustrated at this point.

  • So, all of a sudden my heart rate tracker stop working.
  • Next my activities level seems to be not working anymore. I would do my normal routine with the treadmill elliptical to see how long I've been working out and it's not there at all it's not saving it.
  • It did not track my sleep from last night.

 

No I haven't got it wet I've no idea what's going on. I've called text support I have done everything they said that have people email me but nothing's happened. I haven't had those Fitbit that long and I already want to get rid of it due to it's haven. I still have green flashing lights so it's trying to indicate that have a heartbeat but is not showing up none of my stuff is saving. I'm just so beyond frustrated I'm about to switch to an Apple watch.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
4 REPLIES 4

‎09-13-2018 04:23

‎09-13-2018 04:23

A warm welcome to the Community @Kittykat1809.

 

I appreciate all the efforts in trying to these issues. I recommend taking a look at the following links and follow the instructions provide there:

 

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎09-13-2018 05:34

In response to AlejandraFitbit

‎09-13-2018 05:34

my heart rate tracker is still not working. But I still have the green
lights.
Best Answer
0 Votes

‎09-13-2018 23:59

‎09-13-2018 23:59

Hi

 

From SA. Having the exact same problem. Its flippin frustrating. Tried all the troubleshooting tricks but nothing works. On top of this these device are expense and then they dont last. Seems like manufacturing faults on the Blaze and Fitbit should replace it. Goodluck

Best Answer
0 Votes

‎09-14-2018 02:23

In response to AlejandraFitbit

‎09-14-2018 02:23

Hi Alejandra, 

 

I'm having the same issues. My fitbit is intermittent at best at recording heart rate. I've used the troubleshooting guide to reset the blaze, tried the different auto and on settings for heart rate monitoring, all to no avail. It was working this morning briefly, but has again stopped. The green lights are flashing but nothing is being recorded. It is frustrating because the sleep monitoring function is unreliable, and I use the cardio and fat burning indicator to ensure I'm working at the correct level when exercising. Can you help sort this out please?

 

Thanks,

 

Matt

Best Answer
0 Votes