help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze incorrectly recording information when using cross trainer

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-25-2017 02:11

‎01-25-2017 02:11

Hi, Ive had my Blaze for one week, and must say i'm very disappointed.

Yesterday (24th January 2017) I used the cross trainer and set for 5miles ( my normal exercise). I set the Blaze to elliptical and started. at the end of the exercise and checking my dashboard i had the following results. 

  • Ellipical - 5873 steps, 2.58 miles 1.13 hours 662 cals.
  • Run - 9088 steps 5.02 miles 1.13 hours 660 cals.

Yes the device recorded twice! as it must have automatically recorded the exercise as a run, because all thos ereadings are correct, with the elliptical low on steps and miles!

So today (25th January 2017). again set the machine to 5 miles, but today did not set the blaze to anything assuming it would auto record as a run!   These are the results that appera on the dashboard

  • Eliptical - 5044 steps, n/a miles, 1.13 hours, 700 cals.

The blaze today recordede automatically as ellipical which is correct but again the steps are approx half and no distance.

 

Am I doing something wrong or is this a soptware issue ??? any ideas

 

Best Answer
0 Votes
2 REPLIES 2

‎02-05-2017 03:17

‎02-05-2017 03:17

It's great to welcome you @Huw53 and thanks for the information provided. I would like to know if you keep having inconveniences with your exercises, have you tried to use the SmartTrack feature to record your exercises? If you haven't, I recommend trying this since it will automatically register your exercises and log them to your account. 

 

Try it and let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎02-05-2017 04:41

In response to AlejandraFitbit

‎02-05-2017 04:41

Thank you for your email.
I do use the Elliptical (cross trainer) every day for a 5 miles workout.
I have stopped starting it under "exercise" because the number of steps and miles are about half of actual. When I did start it I found that the device would also make"smart track" the exercise as a run, which is more or less the same as the information recorded on the cross trainer. Obviously, then both exercises would appear on my dashboard with them both recorded as a run, I can assure you I am not using a fast setting on the trainer.

I no longer start the elliptical under " exercise" and just allow the blaze to auto detect
Hope this helps

Sent from my iPad
Best Answer
0 Votes