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Blaze is blank

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‎09-02-2017 21:47 - last edited on ‎09-06-2017 07:38 by Moderator Alum

‎09-02-2017 21:47 - last edited on ‎09-06-2017 07:38 by Moderator Alum

Hi, I bought a new Fitbit Blaze yesterday and charged it overnight. This morning when I started to wear it, the screen went blank. I tried to restart it by holding the buttons as mentioned in the customer support page. But unable to restart it even after trying several times.

 

Please help.

 

Moderator edit: Subject for clarity

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‎09-02-2017 22:16

‎09-02-2017 22:16

One is a few months old, and stopped working all together today.  I tried charging it, thinking the battery was dead, it just got really hot.  I tried resetting and nothing happens.  I'm lost as well.  I'm goinbtonget ahold of Fitbit next week.

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‎09-06-2017 07:39

‎09-06-2017 07:39

Great to see new faces @Bijju and @Klbshack, welcome!

 

Regarding to your Blaze issue, I would like to know if you have already get in touch with our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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