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Blaze is not working properly

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‎05-21-2017 12:24 - last edited on ‎05-22-2017 05:58 by Moderator Alum

‎05-21-2017 12:24 - last edited on ‎05-22-2017 05:58 by Moderator Alum

I am done trying to make this tracker work like it should straight out of the box.  Taking it back to Best Buy.  This simply has got to be the worse product in existence.  I would be embarrassed to put my company's logo on it.

 

Moderator edit: Subject for clarity

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‎05-21-2017 12:55 - edited ‎05-21-2017 12:57

‎05-21-2017 12:55 - edited ‎05-21-2017 12:57

Do you know that Best Buy offers free setup for any tracker they sell. Just bring your phone and tracker to them.

For a small fee they will setup a tracker that was bought someplace else.

With over a million units sold it cant be that bad.

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‎05-22-2017 05:59

‎05-22-2017 05:59

It's great to see you here @Beach215 and @Rich_Laue thanks for stopping by.

 

Could you please be more specific about the inconvenience you are having with your Blaze? If you have tried some troubleshoot, let me know what have you tried so far. 

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-12-2017 13:06

‎06-12-2017 13:06

I purchased a Blaze one month ago. I noticed on Friday that the screen was cracked. It hasn't been dropped or hit on anything. I went online and others are having the same issue. Contacted Fitbit and sent a picture of the Blaze and they denied my claim stating that there was a "point of impact". There was no point of impact. This thing is junk and I'm stuck with it. Fitbit needs to take ownership for their poorly made device. I have purchased 3 Fitbit devices but am finished with the company until they do the right thing. 

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