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Blaze is rejected

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‎09-20-2017 18:10

‎09-20-2017 18:10

Hello everyone. I have an issue with my blaze. I connected it to my account via fitbit app on android device and everything would be fine except getting notifications. I can't get notifications. Everything required options are turned on but when I click on "send test notification" I get information of restarting my Bluetooth (I did it couple times without results). I tried to restart tracker, unpair it and pair again, reinstall app, turn bt on and off but it didn't help me out also when I go to my Bluetooth I see that is as connecting device not as connected also after trying to connect it's not at all and when I click on it I get notification of "pair rejected by blaze" or something like that and I know this is because of bt because my charge 2 is on BT list as connected device and then I can get notifications from it. Blaze is brand new, maybe 2 weeks. My phone is S8+ if is make a difference. Help me out please because this is annoying I mean new fitbit blaze and that kind of issue also I need to let you know that my brother has blaze too and he can't get notifications as me (different phone but also android and also blaze is new one). Thank you in advance for your help.

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3 REPLIES 3

‎09-21-2017 01:23

‎09-21-2017 01:23

The user can not pair a tracker to the phone,  it is set up with the fitbit app, then the app will pair.

 

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‎09-21-2017 01:56

‎09-21-2017 01:56

I'm having a similar issue. I've setup the fitbit app on my new samsung galaxy s8, connecting the tracker through the app so it is syncing however it is not showing up as paired when I go into my phone's bluetooth settings which also means I'm not getting any notifications. Very frustrating as it is connected to some degree to sync but not properly paired, how is that possible?

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‎09-21-2017 03:59

In response to ShanWa

‎09-21-2017 03:59

Exactly same as me. I can sync it and change anything but can't get notifications because in bt it appears as not paired or while trying to connect but it's not paired at all. I wrote already to fitbit support about that and I think they should prepare new update for blaze to solve the issue if not nothing will help us.

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