Blaze isn't tracking sleep stages

[ClaireL069]

Any ideas what to do about Blaze always recording basic sleep and never detailed? I've tried a new watch strap, I've tried the original strap, no difference. It's positioned correctly etc but still nothing.

Is it because it's being discontinued and therefore no longer being supported?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @ClaireL069.

Regarding your sleep stages inquiry, there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.