Blaze keep restarting

[SunsetRunner]

I do not know what happened, but my fitbit blaze started restarting over and over. I tried hard reseting (left and right button) but nothing happened. 😕

[SunsetRunner]

That's mysterious @SunsetRunner

Feel free to contact the Fitbit Support Team (Click / Tap here to contact)

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[SunsetRunner]

It was fine. For a day...

Yesterday it started again. restarting & restarting.. And this time, it won't stop. It has been already more than 12 hours of restarting. It started when I want to sync data after my sleep time.

Restart do nothing. I mean this "

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds."

But then not restarting it works perfect. counting accurate, heart ratio also, music control.

[AngelaMa]

Hello @SunsetRunner welcome to the Fitbit Community! It's great to have you here. Hello @SunsetRunner it's a pleasure to see you around. @SunsetRunner I haven't heard any issue related to what you are mentioning. I would recommend to contact customer support they can review your tracker's back-end information an provide you a personalized troubleshoot to get you back on track! 

Let me know how it goes! 🙂 

[Wingnut70]

Hi did you get this resetting problem sorted? I have had my blaze for 2 days and has started resetting on a loop?

[AngelaMa]

Hello @Wingnut70 thanks for stopping by!  Have you tried turning your Blaze off and then restart it?  If you did and your tracker is not working properly please reach out to our support team so they can assist you. 

Let me know how it goes! 🙂  

[janeyjaye]

contact the help line 877-623-4997

[justakgupta]

I got my shining new Blaze today. It has been 3.5 hours since I configured it - and it is still restarting. The screen shows a clock error - "change the clock type from your fitbit app" and then the watch restarts. brr... this is so horrible! 😐

[YLM]

I have the same problem. The restart logo appeared all the time, but it was non-responsive. I waited until the battery ran out and charged it again, but restart logo appeared again. Why would they sell this bad product?

[Shontelle17]

Same to me! Its been doing it for thr last week. Ill wear it and feel a vibration then its reset and the battery is super drained

[deb91]

Mine is doing the same thing! It will vibrate and say no new notifications, even though I have notifications turned off. Then it resets. Over and Over again.

[Kaedibyrd]

I just started having this problem too. Have tried same things everyone above has mentioned. Also tried reconfiguring and drying out with desiccant. 

[Wingnut70]

Hi, in the end i rang fitbit and they sent me a new one out straight away.

Hope this helps.

[JustinBernard]

I changed the watch face to Ace and it did that constant restarting. I saw the watch face didn't look right. Was missing the heart rate. I then I rebooted it.  Same restarting. I then changed its watch face to nautical and clicked "sync now" and it stopped resetting. 

[Mattylaw]

I came across the same issue too when attempting to change the watch face. Is there a solution?

[AlejandraFitbit]

Hello all, I hope you are doing fine!

I would like to know if you have take a look at the previous post in this thread and followed the instructions provided there? If you haven't, I recommend taking a look at it and follow those steps.

Let me know how it goes. 

[rgarapati]

I am having the same challenge. I tried contacting customer support via Chat and explaining them the problem. While this problem seems to be widespread not sure why they wanted me to upload video that my fitibit is restarting in loop. I am also surprised that fitbit don't have ability to read the logs.

Any help greatly appreciated

[Shfa7145]

I am having the exact same problem. My Fitbit Blaze has been restarting for the last two days non-stop.

I have tried rebooting the Fitbit by pressing the two buttons but it continues to have the issue when on again.