03-29-2019 00:55
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03-29-2019 00:55
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Even after a full charge an hour to a few hours later my blaze will just shutoff and not turn on until I put it back on the charger. Then it'll turn on and show a full battery still. I've tried pressing the back and bottom button to restart and tried shutting off and turning back on.
Is there anything I can do to fix this?! I miss my fitbit soooo much !!! Anyone help me if you've found a solution:(
03-31-2019 10:02
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03-31-2019 10:02
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That’s happening to me too... happens at random all the time. Hope there’s something a tech can fix.

04-03-2019 21:43
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04-03-2019 21:43
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A fitness tracker that does not reliably track is not a fitness tracker.
I am on my second Blaze. The first became unreliable at tracking activity. I placed a call to customer service (which used to be easy to find). They checked my logs, saw a problem and sent me a new unit. I was really happy, until January of this year my Blaze would randomly turn off. I have Sleep Apnea and use the Blaze to track both activity and sleep. As a tracker, my Blaze is not reliable. I searched the forums and tried all the suggestions (reset, turn off, forget from settings, etc.) I charge every 2 - 3 days and sync each morning when I wake. I found it had turned off after I went to bed 3 times in January, 4 times in February, and 5 times in March. After restarting the Blaze the time was wrong and there was no sleep information.
A reset would restore the correct time, but not health / fitness data. I was unable to find Customer service at the web site and I understand the Blaze was discontinued.
As pricey as this unit is, 2 failed units, and customer service unavailable, I don't feel compelled to buy the "updated" replacement version hoping it will be more reliable. It's a great idea ! But this unit hasn't worked out well for me.
04-04-2019 01:29
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04-04-2019 01:29
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https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
I have yet to contact customer service. We shall see what they do? Good luck!

04-08-2019 19:36
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04-08-2019 19:36
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