help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze keeps turning off and won't restart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-20-2018 07:54

‎06-20-2018 07:54

Hi there,

 

My Blaze has recently been turning itself off, even when fully charged. I have tried a reset but this does not work, the only way to wake it up again is to plug it into the charger.

 

Is this a common problem?

 

Thanks in advance.

 

Kev

Best Answer
0 Votes
7 REPLIES 7

‎06-21-2018 13:14

‎06-21-2018 13:14

Mine does the exact same thing. Started last week and now today I have had to put it on the charger 3 times (will not turn on otherwise) so far to awaken it. It does not track at all or keep the right time when it is shut down. What can we do? By the way it shows fully charged when working!!!

Best Answer
0 Votes

‎06-22-2018 06:19

In response to Ragzy

‎06-22-2018 06:19

Hey @kevess82 and @Ragzy it's great to welcome you.

 

Thanks for troubleshooting this issue by yourselves. I would like to know if you have contacted our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎06-22-2018 06:22

In response to AlejandraFitbit

‎06-22-2018 06:22

I have had some contact from customer support and am awaiting a resolution.

 

Kev

Best Answer
0 Votes

‎06-22-2018 08:16

In response to kevess82

‎06-22-2018 08:16

I talked to customer support by phone (nice experience) and they are sending me a replacement... They did say that shouldn't be happening. They did see how many times I had to put it on the charger to turn back on and that the battery appeared to be good. Good Luck!!!
Best Answer

‎09-10-2018 12:50

In response to Ragzy

‎09-10-2018 12:50

how long ago did you purchase your blaze?? i call the customer service line and they want me to purchase another because there's nothing the can do for me.

Best Answer
0 Votes

‎09-10-2018 13:50

In response to oohemjae

‎09-10-2018 13:50

Hi @oohemjae

 

This is exactly the answer I received... very very disappointing.

We have 3 Blazes in the family, and from now on I tell you: NO MORE Fitbit stuff allowed in the family.

The product and the service is terrible. Not having repair service is totally unacceptable.

 

Do you know that make with an small apple as logo?

That is absolutely my new brand. No more doubts. It has nothing to do with the Fitbit sh....t

 

Here, my thoughts and experience.

Thanks.

Best Answer
0 Votes

‎05-23-2019 14:55

‎05-23-2019 14:55

@kevess82 wrote:

My Blaze has recently been turning itself off, even when fully charged. I have tried a reset but this does not work, the only way to wake it up again is to plug it into the charger.

 

Is this a common problem?

Kev

Check Google for "fitbit blaze turns off randomly" and you'll see that it is an annoyingly common issue.

I have one that has been doing this for months now.

Best Answer
0 Votes