Blaze left button not working

[Bigwillie]

Support was unable to help me with the left button and offered me a 25% discount on another fitbit. Been a loyal customer for years, think it’s time to try a different company.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bigwillie. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing your experience with Customer Support you contacted regarding the issue with the left button not working on your Fitbit Blaze. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling as you've been a loyal customer for years. I appreciate your feedback, we're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

I'll be around if you need further assistance. 

[KommanderKarl]

In have the same problem. The left back button does not work. I’ve done the restart and shutdown. The button does move but nothing happens, the blaze stays stuck on todays until I put it in the charger. Please advise.

[LiliyaFitbit]

Welcome to the Fitbit Community, @KommanderKarl. I am sorry for the delayed response.

I am sorry to hear you're experiencing the same issue. Thank you for your troubleshooting efforts and for providing the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox.

Let me know if you have any questions.

[G-Squared]

Mine started doing the same about the same time yours did.  I think it was from a firmware update. I have really enjoyed the Blaze and was considering a new FitBit but the latest flakiness has gotten me concerned.  As an Apple iPhone user I have the option to go for the Series 5 and I feel that Apple is likely to do a better job troubleshooting and rectifying issues. They cost a lot more and not great with the battery life. have been rocking fitbits for a long time.....on the fence  😉

[LiliyaFitbit]

Hi @G-Squared, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand your concerns and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I would like to confirm if you've tried to restart your device? 

Let me know how it goes.  

[Jonno112]

 I am also having the same issue, I have reset it and it still stays stuck on today or whatever else it’s in at the time. I will follow along and see if there is more people with this problem.

its very frustrating

jonno

[G-Squared]

Hello,

Thanks for the response.  This is a FitBit Blaze whose restart requires you press and hold the left button along with the bottom right button. You cannot restart the device when your left button is not working.

Thanks

[SunsetRunner]

My Blaze is has been doing the same thing for almost a year, I have been living with the issues. I find it interesting the buttons work for a reset but for any other function I have tor press it over and over and over before it has the desired affect.

 It appears to be a programing issue more than a mechanical issue.  I have been a loyal fitbit user for many years and have noticed that any watch that I have had does not last much longer than 1 year.

[G-Squared]

I'm thinking it's time to buy a new watch anyway. Although I've had a pretty good run (no pun intended) with Fitbit, I'm considering Apple for my next 3 or 4 years. Not decided.

[SunsetRunner]

I'm considering taking a hammer to mine and sending it back in a plastic bag.... and going back to standard wrist watch. Using the Oura ring to track activity and sleep.

[KommanderKarl]

My thought exactly was going back to a good ol’fashioned timex. It takes a licking and keeps on ticking.

Sent from my iPhone

[Jonno112]

Sorry, did I fail to mention that the button works occasionally, this is one of the reasons it's still currently attached to my arm or I would have smashed it by now. And because the button is inconsistent i can't use it to its full potential which renders this unit nothing more than a glorified watch.

I hope that clears things up a bit.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jonno112 .It's nice to see you around, @G-Squared @SunsetRunner @KommanderKarl.  I am sorry for the delayed response. 

@Jonno112 @G-Squared thank you for your efforts to resolve this issue. I understand how you are feeling. Since the issue persists, I've sent your case to our Support team so they can provide further assistance. You will receive an email from them soon.

@SunsetRunner thank you for joining the thread and sharing your experience. Thank you for being a Fitbit customer, I understand your concern and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

@KommanderKarl thank you for your input. 

I'll be around if you need further assistance. 

[rmadisonwi]

I have a similar issue that started recently.  The left button works intermittently.

I'm thinking it might be some kind of mechanical issue.  I first noticed it when my battery was practically dead, having only gone a couple of days without being on the charger.  I then noticed that the screen was on constantly, which would have worn it down.  I eventually figured that the left button was probably constantly triggering the screen, causing the battery to wear down.

Then, after a bit, that issue went away, but was replaced with one similar to another poster in this thread, where I have to press the button repeatedly, and maybe one out of every 10 presses will actually work.

So, for me, it seems like whatever little bits and pieces inside the watch that are connected to that button have gotten dislodged and the button press no longer works consistently.

I'm assuming I'll be able to keep using it for as long as it "kinda" works, but eventually that bit will probably break completely, rendering the button, and perhaps the whole watch, useless.  (For example, I can't set an alarm, because a working left button is the only way to get out of the time-set screen for an alarm.)

[SunsetRunner]

Lillyfitbit,  yes, I have been in contact with customer support and their offer doesn't meet the muster and more importantly no one at Fitbit is able to answer my question "why have I had 3 failed devices in 5 years?" . It's not like the equipment was mistreated. These devices are supposed to be designed active lifestyle.

My daughter was looking at purchasing a fitbit device and I showed her the fitbit replacement offer and now she is already second guessing fitbit.

First when I told her I was unable to find a acceptable replacement,  maybe,  she could pick a device that she could use. Even her as a potential new customer, she could not find any devices (from the fitbit replacement offer) similar anything she had originally picked.

So as it sits she may settle for something on the list and for myself I am pretty sure I will be stepping off the fitbit treadmill.

Jim

[LiliyaFitbit]

Welcome to the Fitbit Community, @rmadisonwi. Thank you for your reply, @SunsetRunner.  

@rmadisonwi I appreciate your participation in the Forums and sharing the details of the issue with your device. Thank you for your efforts to resolve this in order to continue using your tracker. You can clean the button area with cotton and rubbing alcohol. After this use compressed air at a distance to clear the area and restart the device. 

@SunsetRunner thank you for your feedback and your time working with the Support team. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your comments. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

Let me know if you have any questions.

[Jcavagna]

I’ve just started experiencing the same problem.  It’s very frustrating since I adore my Fitbit blaze and do not like the current model designs. If there is a fix for this, I’d love to hear it because I really don’t want to start looking for a new activity tracker. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jcavagna.

Thank you for joining the thread and sharing that you're experiencing the same issue with your Fitbit Blaze. I understand how you are feeling and appreciate your efforts to resolve this. Have you tried to clean the button area with cotton and rubbing alcohol? After this use compressed air at a distance to clear the area and restart the device. 

Please keep me posted, I'll be around. 

[Jcavagna]

Thank you for your help. I have done those things however the button itself actually pushes in fine. Unfortunately the result is unresponsive 70% of the time especially if I am in a workout mode.

Moderator edit: personal info removed