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Blaze left button will not work

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‎11-29-2018 11:18 - last edited on ‎12-02-2018 07:43 by Moderator Alum

‎11-29-2018 11:18 - last edited on ‎12-02-2018 07:43 by Moderator Alum

My Blaze left button will not work. I have to double tap to get the Blaze to show time and then swipe for any of the other functions. I have tried to clean the button with a toothpick as was instructed but did not work. I used a can of air spray and that did not help. I have tried re-setting and that did not work.  Any suggestions?

 

 

Moderator edit: subject for clarity

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‎11-29-2018 13:21

‎11-29-2018 13:21

Welcome to the forums!

 

Sounds like you have done all you can. Contact support to see what your options are

Contact
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-02-2018 07:45

‎12-02-2018 07:45

A warm welcome to the Community @Nolaboiler and @WendyB thanks for the input.

 

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you followed our friend's recommendation and contacted them. I know they will be glad to help you out and provide you a solution.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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