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Blaze no longer sync

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‎05-13-2018 22:23 - last edited on ‎05-14-2018 05:39 by Moderator Alum

‎05-13-2018 22:23 - last edited on ‎05-14-2018 05:39 by Moderator Alum

My Blaze has stopped syncing about a week ago with my iPhone 7. I’ve rebooted both, unpaired and repaired Bluetooth. It says it’s connecting and syncing, then either fails after many minutes or says it has synced today but no data shows up. When I ask it to manually sync after that it does nothing. It says it’s connected to my phone. 

 

Hoping to get this fixed ASAP because I’m training for a marathon!

 

 

Moderator edit: subject for clarity

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‎05-13-2018 22:44

‎05-13-2018 22:44

I have the same problem.   I have the Ionic as well and both have worked on the app all along.  Now the Blaze does not sync.   And the reading from the two are very different. 

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‎05-14-2018 05:40

‎05-14-2018 05:40

Welcome to the Community @Nursesarahrah and @Canagirl it's great to see you around.

 

Thanks for troubleshooting this by yourselves. If you keep having syncing issues, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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