Blaze no longer syncing

[Erich777]

Hi,

I've just got a new Versa as my Blaze battery was no longer providing at least a 3 day charge.

Got the Versa setup done, and added to my Fitbit account, and have synced that to a different phone.  

Unfortunately, the Blaze is no longer syncing.  The WiFi is the same on both phones.  However, now when I try to sync the Blaze, the dash just says "looking" (for a connection, I assume), and no longer picks it up.  It's worked for the past 2 years just fine.

I'm confused.  I still want to keep it attached to my account, for the times when the Versa battery loses its charge early.

Any suggestions?

Thanks!  Erich

[DavideFitbit]

Hello @Erich777, sorry for the late reply and welcome to the Community forums. 

Thank you for sharing this information about the Blaze not syncing, Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems?

Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

With the Versa that you were able to setup and sync with another phone, let me know if you used he same Fitbit account, or a different one. 

Please keep me posted. 

[Erich777]

Hi David,

Yes, I saw a previous post and did all those steps before posting myself.

I worked fin for two years up until I added my Versa. Once I had my Versa
connected to my account, my Blaze would no longer sync. I know that we are
supposed to be able to have multiple devices on our account, but this is
not working for me for some reason.

Let me know what other options are available.

Thanks again,

Erich

[Jazzercise]

Blaze hasn't synced for three weeks

[DavideFitbit]

Thank you for your response @Erich777. Sorry for the late reply. 

You should be able to have the Blaze and the Versa on the same account without any problem. Could you please let me know which phone model you're using to sync your data? 

It's good to see you around in the Community as well @Jazzercise, please let me know if you already tried the steps mentioned here earlier, and let me know if the mobile device you're using is listed here as compatible as well.  

Please keep me posted. 

[Erich777]

Hi again David,

The device is the same IPhone7 I've had for the past 2 years. I bought
another IPhone7 about a year ago that I'm using for my Versa.

Are you asking me for the models of my Fitbit devices? I didn't know there
were models that are different than their names.

This is quite the mystery then. 😞

Thanks - Erich

[DavideFitbit]

Hello @Erich777, thank you for your reply and for confirming that you already tried all the steps suggested, also, the iPhone 7 is a compatible device and should sync with the Fitbit app. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Keep me posted on the outcome.