Blaze not changing from splits to miles or voice cues

[Shannashorty99]

 have had two fitbit blazes.  The first worked amazing until a side button refused to work.  Blaze replaced and this one seems to have only one issue:  It refuses to change from split times to miles times.  I have done every reset known checked every setting, I even deleted fitbit app from my phone and reinstalled.  I have screenshots of the problem.  I do get a vibration from the blaze while running (no voice cues ever) always at the 1/2 mile, even after I change settings to cue at 1 mile and sync.  The settings have never stuck.  Even though my settings say 1 mile I will always get 1/2 miles splits when done with my run and vibrations during at 1/2 mile.  Anyone else run into this?

I would LOVE to post the pics but this post is not letting me choose them.

 Moderator edit: Clarified subject

[FerdinandFitbit]

Hello there @Shannashorty99. Welcome to the Community Forums! 🙂

I'm sorry you're having problems with your these settings not working as they should. Thanks a lot for everything you've already tried to get it to work!

I can also suggest trying to set up your tracker as a new device and see if this makes any difference. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem. After that, try to change the settings to the desired ones and see if there's any difference.

Let me know if you need more help!