Blaze not charging

[Ianhrp]

My new Blaze received today all set up and update and will not charge at all. Tried 3 different plugs and into pc and will not charge. No indication on screen or battery symbol. Reset twice any ideas not good first impressions

[AngelaMa]

Hello @ColoradoSun thanks for your reply! That's odd, have you review the Tips to maximize the battery life of your Blaze? It can take up to 2 hours for your Blaze to reach a full charge, did it reached a full charge after your last post? 

[ColoradoSun]

Thank you Angela, my Fitbit did finally charge yesterday around 11:00 a.m. to 100%. This morning at 8:14 a.m. It is still charged OK. I did turn off my heart rate monitor, since I’m pretty normal, and I have 2 alarms. I was glad to see I can control the quick view and notifications. It will be so great if this charge lasts 5 days, so I will let you know.

Sent from Mail for Windows 10

[dawnooo40]

all this is happening with my device.....did you get a resolution??

[Tassie_Phil]

Hi

I took it back to the shop and swapped it for a new one.

It was not going to charge no matter what I did.

Phil

[AngelaMa]

Welcome to the Fitbit Community @dawnooo40! It's great to have you here, I would suggest to reach out to our support team so they can provide you personalized troubleshoot and assistance. Keep me posted!  @ColoradoSun that's great to hear that your Blaze was behaving as expected. 🙂 @Tassie_Phil thanks for your cooperation! 🙂 

I'll be around if you have any questions! 😉 

[stuwa11]

Had my Blaze for 6 week now... suddenly stopped charging ?? done the reset etc... problem still here ... any ideas anyone, didnt really want to have to wait for replacement as I work overseas most the time, did fitbit ever find out why the units suddenly stop charging ??

[Rich_Laue]

@stuwa11 are you using a pc or the phones charger?

[AngelaMa]

Hello @stuwa11 welcome to the Fitbit Community! 🙂 Do you see the battery icon when you place the tracker in the cradle? If you don't please verify it is properly inserted as instructed here. Also you can try cleaning the charging contacts on the back of your Fitbit Blaze. Over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion.  You can also try using a different USB port on your computer or another UL certified wall charger depending on what you use to charge your tracker. @Rich_Laue thanks for your cooperation! 

Let me know if this helps! 🙂  

[stuwa11]

Rich_Laue and AngelaFitBit, thanks for your responses, I tried both PC , ( three different ones) A Mac , Phones Charger, outlet with USB sockets , non worked, I took the unit back to the store and they have exchanged - I see this a regular occurance with the Blaze... teething problems I presume ?? I was wondering if Fitbit R&D have given any feedback from the units that have been returned already ???

I'm about to set up the replacement - fingers crossed Ill not have the same issue. - thanks again for your inputs .........

[Paulinski]

My experience told me any electronic device charge before setting up

[AngelaMa]

Hello @stuwa11 and @Paulinski! Thanks for stopping by 🙂  @stuwa11 where you able to set up your new Blaze? 

I'll be around if you have any questions! 

[ColoradoSun]

Thank you my Blaze is working fine now.

Sent from Mail for Windows 10

[ColoradoSun]

I was told the more features you use, will drain battery faster. I removed heart monitor, cut down on alarms, turned off all day sync, off notifications, etc. in other words downgrade your Fitbit on your own.

Sent from my iPhone

[AngelaMa]

Hello @ColoradoSun hope you are having a great day! Yes the battery life of your tracker depends on your interaction with it, you can find some tips to maximize the battery life of your tracker on this post. 

Hope to see you around more often! 🙂 

[priyacupid]

hi there I bought my Fitbit Blaze from Singapore .. its brand new and having problem with the charging battery. its not charging tried sync but its says low battery and doesnt allow me to use and battery is not charging at all 

[AngelaMa]

Hello @priyacupid welcome to the Fitbit Community! 😉 It's great to have you here. I would suggest to review if your tracker is properly placed in the cradle. If it is and it is not charging try using a different USB port or another UL certified wall charger. If your Blaze is not charging after this please reach out to our support team for assistance. 

Let me know how it goes! 

[Fitnessfan1]

Hi Everyone,

I bought my Blaze a couple of months ago and have not had any problems charging, until today. After wearing my Blaze yesterday I realized the screen was balck and the battery pretty much dead. Here's what I did:

• put the tracker in the cradle, properly and closed it properly. Left it for a couple of hours - no luck. I used the same wall charger that I always used successfully in the past
• took the dead Blaze to work this morning. Tried to charge the tracker in a wall socket at work - no luck
• Tried to charge the tracker in the USB using my work computer - no luck
• Called Customer Service. She had me delete the app from my phone, then load it again - no luck
• Rebooted the tracker - no luck 
• I can;t update the tracker because the battery is too low - CS thought that might be problem since there is an update available. However, I can;t update it with no battery life
• Brought it home and cleaned it using rubbing alcohol - no luck. 
• Every time the tracker is in the cradle, it shows a blinking red battery in the top left corner but never shows it charging. This is not at all what I have experienced in the past.
• I'll have to call CS again tomorrow, but am hoping someone here might have some ideas?

[ColoradoSun]

SenFitnessFan1, when you contact CS, stress that it may be your Charger. It turned out when I had that problem my charger was defective and I was sent a new one. If you know someone with a Blaze Charger, ask to borrow theirs to see if you have the same problem. That’s another way to determine if it is your Charger. Good luck.

from Mail for Windows 10

[gsergiannis]

Hi Angela, I am being used fitbit blaze for over four months without problem. Today suddenly my blaze switched off and when i put it in the cradle it turned on and i synchronized it (seeing on the app that the battery is full). But the battery indicator remains one bar red as long as i have it in the cradle. When i get off the cradle it is inactive (switched off). Whenever i tap it being into the cradle , it turns on again and again. I tried to connect the charger into a usb socket and i had the same behaviour (it was obvious because i was able to listen to the connect-disconnect sound from my laptop). By the way i tried to send an email but your service was down. I have bought it from an eshop here in Greece. What do you suggest me to do. Thanks in advance 

[AngelaMa]

Hello @Fitnessfan1 and @gsergiannis welcome to the Fitbit Community! 🙂 @Fitnessfan1 I agree with @ColoradoSun it is possible that the Cradle is damaged, please let our support team know that the troubleshoot didn't solve your issue so they can continue with the assistance. @gsergiannis I'm sorry to hear that, please try again to reach out to the support team for assistance and if you have any difficultly let me know. 

Keep me posted!