Blaze not charging

[Hogarth]

Absolutely disgusted with the treatment and policy of Fit Bit and Harvey Norman McGraths Hill I purchased a brand new Fitbit Blaze for my Brothers Birthday and went through the normal set up on line which worked fine but when complete the actual watch would not power up and now Harvey Norman have advised me it is not Fitbit Policy to change or refund and they have issued a repair notice.

The unit did not work out of the Box so this should be replaced not repaired. I purchased a new watch not a watch that needs repair. The sales man at Harvey Norman did a quick check and agreed with me it will not start so what is the problem with looking after the customer. They had no problems in taking my money but now its a problem in exchange or replacing the product. I would not recommend Fitbit to any one due to this new Policy and as far as Harvey Norman they are a joke.

Moderator edit: subject for clarity

[Hogarth]

My one did not work out of the Box and the have a policy to repair it not replace it never again

[Rich_Laue]

With having 11 relatives, a dozen or so friends, 8 coworkers, meet several fitbit wearers daily. Not to mention I'll be in every Target, every employee got a free Fitbit a year ago. . I can truly say I've only met one unhappy person.

OK my boss not unhappy but gave up her fitbit, for a Leaf which is a traker specifically made for ladies.

[Hogarth]

The unit was new and did not work out of the Box now they want to repair it they should replace it 

this is a joke as I puchased a new watch not one that needed repair

[Rich_Laue]

I think you should read the warranty again. Fitbit at their discretion will send a new or remanufactured unit. And a remanufactured unit will be clearly labled as such.

Generally i find remanufactured as good or better than a new one, since the electrinics have already been burnt in.

Link to warranty is found below.

[Hogarth]

Stop putting spin on it you should read Fit Bits own forums there are heaps of unhappy people and again I did not by a new fitbit for it not to work. then be given the run around because of a policy of repair 

Never again

[Rich_Laue]

Read the warranty again, of course you could also contact Fitbit.

[Rich_Laue]

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@Hogarth wrote:

Stop putting spin on it you should read Fit Bits own forums there are heaps of unhappy people

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Not sure what your definition of heaps are. 

The last 2 years Fitbit out sold the apple watch. The majority of Fitbit users are very happy or the gave up their fitbits like it was a fad. 

This community is where people go to when they are having problems, if they where not having problems they would not be here.  So yes the problems are skewed if your just looking at the forums.  In the last 4 years i only met one person that saidvthey where unhappy with their Fitbit.

[Hogarth]

You have no clue about customer service, you not understand it was new and did not work get over it

I will get my money back and go to another brand with better customer support that starts with the store you purchase it from and that wont be Fitbit 

[Rich_Laue · Accepted solution]

Sorry to inform you mate, ive been dealing with customer service for 40 + years

If you had ecome to me, saying it was broken. I'd see if i could confirm, with or without confirmation you would have been offered the option of a refund or replacement.

Every business i worked for set their own return policy, and it was not based on any manufacturer's polocy. 

You all ready told us that your local store gave you false information about Fitbit's policy, this is simply saying to me that tyey don't care about your business. 

I would have demanded a refund at this time.

That said, Fitbit would still honor their warranty to you their customer.

[Hogarth]

Refund has now been issued and the watch was found to be faulty going to purchase a Samsung watch 

[Rich_Laue]

So your still blaming Fitbit fkr a policy tyat Harvey Norman McGraths Hill misrepresented, without even talking to Fitbit about how they Citbit was misrepresented.

You really expect me to react, at your stubbornness? 

[Hogarth]

They represent Fitbit and it is over now as I said the watch was faulty and money refunded do not reply and you should check your spelling

Thanks for your help anyway

[JusB]

Got a Blaze as a gift from my husband in September from Debenhams and within weeks the light has stopped coming on and active minutes and heart rate are not showing. On one occasion the time changed to 2 hours behind and the daily step rate shot up to 23000 at 10am!! The problem is he didn't keep the paper receipt (he thinks I'm a hoarder because I keep receipts and packaging for 12 mths minimum!) and I wasn't with him at the time to (nag) advise him to get the receipt emailed at the till. We tried to change it at the store he bought it from and the assistant kindly checked the system but could not find a record, gaving checked weeks before and after the date on his bank statement, which is the only proof of purchase we have. We are taking their word that it wasnt showing though it does not correspond with the transaction for exactly the same amount plus he knows he bought it at that store and the bank transaction includes the same store location amount and last 4 digits of the card. We were advised to contact Fitbit direct. Please can you help as he went to a lot of effort to go shopping without me and he is as disappointed as I am that it is not working. Thanks.

[JusB]

Got a Blaze as a gift from my husband in September from Debenhams and within weeks the light has stopped coming on and active minutes and heart rate are not showing. On one occasion the time changed to 2 hours behind and the daily step rate shot up to 23000 at 10am!! The problem is he didn't keep the paper receipt (he thinks I'm a hoarder because I keep receipts and packaging for 12 mths minimum!) and I wasn't with him at the time to (nag) advise him to get the receipt emailed at the till. We tried to change it at the store he bought it from and the assistant kindly checked the system but could not find a record, gaving checked weeks before and after the date on his bank statement, which is the only proof of purchase we have. We are taking their word that it wasnt showing though it does not correspond with the transaction for exactly the same amount plus he knows he bought it at that store and the bank transaction includes the same store location amount and last 4 digits of the card. We were advised to contact Fitbit direct. Please can you help as he went to a lot of effort to go shopping without me and is as disappointed as I am that it is not working. Thanks.

[AlejandraFitbit]

Hey there @Hogarth and @JusB, it's great to see you around! @Rich_Laue thanks for stopping by.

As recommended, please take a look at our warranty policy and in a future, please feel free to get in touch with our support team, I know they will take good care of you and the issue you can experience with your tracker. Also, please be aware that policies of sales in Fitbit products are responsibility of each retailer. Now @JusB, I have answered to some of your posts in this thread.

Catch you later.