02-29-2016 14:39
02-29-2016 14:39
Answered! Go to the Best Answer.
04-10-2018 11:28
04-10-2018 11:28
Try changing to a different "connection"
04-10-2018 11:38
04-10-2018 11:38
04-10-2018 17:19
04-10-2018 17:19
While it is in its cradle, does pressing slightly on the Blaze have any affect?
04-10-2018 17:22
04-10-2018 17:22
04-10-2018 17:32
04-10-2018 17:32
04-11-2018 06:15 - edited 04-11-2018 06:16
04-11-2018 06:15 - edited 04-11-2018 06:16
Hi guys, good to see you in the Forums.
@Raphy @Marinamike @Maax, I'm sorry you're having problems with your tracker not charging. As @tasha1612 suggested, please try cleaning the charging contacts on your tracker. You can use a cotton swab and some rubbing alcohol and then, try getting it to charge and see if this makes any difference.
You can also try instead of charging your tracker on the USB port of your computer, to use a wall adapter and see if that helps.
Let me know if you're still needing help with this.
Help others by giving votes and marking helpful solutions as Accepted
04-11-2018 07:04
04-11-2018 07:04
05-07-2018 18:03
05-07-2018 18:03
Had the same issue, only held a charge for 4-5 hrs, receiving random notifications although that functionality was turned off, and reset it multiple times, different charger, etc... Contacted support and they mentioned to try the suggestions on the community I explained that I had and now it was "completely dead." Very disappointed, watch was purchased in Dec 2016 used almost everyday for running and loved it. Instead of offering any other suggestions, they immediately turned it into a 15% discount on a new watch. When I asked how long the battery should last for they mentioned indefinitely, which doesn't make sense to me since I am in the software industry, but I would hope it would last longer than 16 months. I loved the product and recommended it to friends and family, but after dealing with this unfortunately I can no longer recommend it.
Totally disappointed.
05-07-2018 18:40
05-07-2018 18:40
05-08-2018 12:51
05-08-2018 12:51
05-08-2018 12:59
05-08-2018 12:59
05-08-2018 12:59
05-08-2018 12:59
05-08-2018 13:40 - last edited on 07-17-2019 14:22 by LiliyaFitbit
05-08-2018 13:40 - last edited on 07-17-2019 14:22 by LiliyaFitbit
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Moderator edit: personal info removed
05-08-2018 13:52
05-08-2018 13:52
thanks everyone for responding! very helpful
05-09-2018 07:58
05-09-2018 07:58
Did you by chance damage the "holder?"
05-09-2018 09:37
05-09-2018 09:37
I've had a cracked cover and ocaisionly need to isopropyl alcohol and q-tip or paper to clean the contacts.
Aka some have reported a pin on the charger getting pushed in and where able to pull it out.
05-13-2018 04:24
05-13-2018 04:24
Good morning. I just started having this issue yesterday. My Blaze has been on the charger all night and I woke up it was dead. I have tried both chargers. I have tried it in my laptop and I also tried to to hard reset and nothing. I need some help. Thanks.
05-13-2018 07:04
05-13-2018 07:04
05-13-2018 09:21
05-13-2018 09:21
05-22-2018 01:17
05-22-2018 01:17
your response is not a solution