Blaze not charging

[Ianhrp]

My new Blaze received today all set up and update and will not charge at all. Tried 3 different plugs and into pc and will not charge. No indication on screen or battery symbol. Reset twice any ideas not good first impressions

[Franb99]

Hi thank you I tried it again as suggested and finally I've got it working!  Thanks for your support.  Can't see 'Hike' on there under exercise but I guess I'll go back to my Surge for dog walks as it has GPS. cheers all for your advice. Got there in the end!

[Tassie_Phil]

I returned mine to the retailer as it wouldn't charge at all and nor reset. Was disappointed in the quality of the product especially as this cost.

[Zele]

I’m not software engineer, I’m automation engineer, but I have feeling that this problem with new Blazes is Fitbit application software issue. And therefore should be addressed to application developers to finally fix this annoying issue.

[Lordrobs]

So many of these issues wouldn't have occurred if the Blaze simply gave some indication that it was charging when first connected to the charger (before running the setup). I realise that the idea is to do the setup first as the unit should ship around 50% charged (like most LiPo powered devices) but it is a very alien concept for people (especially those of the 'charge your new mobile for at least 24 hours before first use' generation like myself) to get a rechargable device out of the box and just use it.

I myself put the thing on charge before setting it up and then realised that the unit wanted me to run the setup first. I'm used to working with products that can be made useless if the power fails during a firmware update I took the overly cautious approach of leaving my one to top up for 30 minutes before attempting the setup.

To reiterate what has already been said- you can just run the setup straight out of the box the majority of the time. If you do need to charge the device plug it in and it will charge even though there is no indication of such on the screen.

[AngelaMa]

Hello @BrianPatient, @Tassie_Phil, @Franb99 and @Zele.  If you are charging the battery as instructed here and it is not working, contact customer support, they will be happy to help. @Franb99 reach out to support so they can assist you with the refund. @Tassie_Phil I'm sorry to hear about your experience. @Zele  and @Lordrobs thanks for your cooperation. 🙂 

I'll be around if you have any questions! 😉 

[playalover]

Yep, I had mine in upside down even after checking 3 times.  LOL

[sharyn]

What number do I call to get my Blaze working.  Screen does not move beyond fitbit.com/setup.  No green light in back.  

[AngelaMa]

Hello @playalover and @sharyn! 🙂  @sharyn you can reach support via chat, email or phone click here to select your option. @playalover thanks for sharing! 

I'll be around if you have any questions. 

[BrianPatient]

Hi



I took it back to the shop and got my money back.



Brian


Brian Patient

Moderator edit: removed personal information

[Zele]

Hi Brian,

I think you did a mistake. Now you won`t be able to enjoy all the fun with
this gorgeous gadget.
You should be more patient will initial set up....
Patient pays well!!!

[ColoradoSun]

I can't believe how many people have left messages with the same problem on trying to charge up the Blaze.  What is going on Fitbit folks?  What is the solution?

[Rich_Laue]

@ColoradoSun most of the chargong problems I've read about are from people trying to charge through the computer or laptop. When they used the phone charger or a $5 wall wort the Blaze charged fine. 

[ColoradoSun]

Thank you, I tried everything, and after using the CHAT line. It was determined to just replace the charger and the tracker altogether.


Sent from Mail for Windows 10

[AngelaMa]

Hello @ColoradoSun thanks for sharing your experience! @BrianPatient I'm sorry to hear you took back your tracker 😞 @Zele and @Rich_Laue thanks for your cooperation. 

Happy stepping! 😉 

[ColoradoSun]

Thank you for your concern. The Fitbit Team has restored my “faith” in a feeling of trust for a Company. The email responses and CHAT line have made me feel like I am not alone in my issues. Wearing my Fitbit means a lot to me for health reasons, and motivation to stay healthy.

Sent from Mail for Windows 10

[AngelaMa]

Hello @ColoradoSun! I know Fitbit is a great motivation to stay healthy. I have back problems and it has helped me a lot, not only to be aware of my activity but to keep me motivated. I can't describe the feeling when I reach all my goals! 🙂 

Hope to see you around in the Discussions board, it's a great place to meet Fitbit friends, keep up on the latest news from the Fitbit team or discover new recipes. 

[ColoradoSun]

Angela Fitbit: Thank you for your response. I never realized how friendly the Community Forum was until I began getting so many responses to my dilemma. I thought it was only used to get answers to technical issues, but I found using the CHAT for that was the better route. However, you are right, it’s nice to use the Forum for ideas and a place to vent. Recipes too? That will be interesting.

Sent from Mail for Windows 10

[slorraine0731]

Check to make sure all four pins in the charging cable are the same height.  One of mine was stuck in the down position and it would not charge.  I called Fitbit and they are sending me a new cable since I've only had my Blaze a month and it was still under warranty.

[ColoradoSun]

I was so happy that I received my BLAZE replacement yesterday, and it charged fine, but low and behold, this morning the battery level is depleted to zero. I am charging it now again, so we’ll see how long it lasts this time.
Sent from Mail for Windows 10

[ColoradoSun]

I received my 2nd Blaze replacement yesterday, it charged fine, but sadly this morning it was so low, down to one red line.  I immediately placed it in the charger, and it took 40 minutes for it to change to one green line.  It is charging slowly, but looks like the charge won't stay over a day, let alone overnight.