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Blaze not charging

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‎07-30-2017 03:10

‎07-30-2017 03:10

Have had Fitbit since Christmas and it's not charging won't let me setup have tried to reset it twice and when connected to computer says battery nearly empty but won't charge 

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‎07-30-2017 03:36

‎07-30-2017 03:36

Fitbit's troubleshooting guide for charging problems can be found here:

 

https://help.fitbit.com/articles/en_US/Help_article/1190/

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‎08-04-2017 05:19

‎08-04-2017 05:19

It's great to welcome you @Kevinyarrow and @SteveH thanks for stopping by.

 

I would like to know if you keep having inconveniences with your Blaze? If you do, I recommend taking a look at this post regarding the battery issue. Now about the setup topic, please confirm you are doing the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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