Blaze not charging

[SunsetRunner]

I just bought the Blaze, and needed to charge it in order to complete the set up process. I have tried charging the fitbit for over 3 hours in 2 different laptops, however the fitbit wont charge past 4 red bars. I have also tried reseting the fitbit with no change in results.

[AlejandraFitbit]

It's great to welcome you @SunsetRunner, thanks for troubleshooting this by yourself.

If your Blaze isn't charging, I recommend taking a look at this post and follow the instructions provided there. After those steps, test your tracker.

I hope this helps, let me know the outcome. 

[SunsetRunner]

Hi,

Thank you for your help. It turns out the fitbit was faulty. I took it back to the store i bought it from and they offered a replacement 🙂

[AlejandraFitbit]

You are welcome @SunsetRunner, I am glad to hear that you received a replacement. To set it up, you just need to do the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you need anything else, do not hesitate in posting it.

Happy stepping!