Blaze not charging

[peggywood]

My Blaze charger will not charge my Fitbit. I have tried plugging it in several outlets and the USB of the computer.

Moderator edit: subject

[SteveH]

Fitbit offer a few suggestions to try in this help file:

https://help.fitbit.com/articles/en_US/Help_article/1190/

As it says at the end of that, if they don't help then it's best to contact customer support.

[AlejandraFitbit]

@peggywood, welcome to the Community, thanks for troubleshooting this by yourself and @SteveH for stopping by.

I would like to know if you keep having issues with your Blaze battery? Have you followed our friend's recommendation? You can also try the instructions provided in this post.

Hope to hear from you soon. 

[angelvoices]

I too have had problems getting my Fitbit Blaze to hold a charge for more than 3 days and also to get it charged at all.  The charger would not work when I first got it out of the box and I tried various usb ports on different machines.  I just called support and had to do a reset (left button held down with the lower right button simultaneously for 15 seconds) in order for it to come back up again.  Also tried cleaning the contacts with rubbing alcohol.  Then it started charging again but this has been a continual problem since I had the blaze.  I guess if I have to do resets on it a lot an it doesn't hold a charge for more than 2-3 days I kind of consider that a problem.  My charge HR held it for much longer although the band they make for that isn't very durable - mine always broke after a year.

[angelvoices]

It seems crazy to me that the very features that Fitbit touts to get sales for this shorten the battery life - so you want people to turn them off or not use them so much?  But yet tout the feature.  If you are going to consider those selling points you need to design a battery situation to handle them.  I agree with Mel.   He is spot on about this.  And I won't answer a single survey because if feedback really mattered to you guys then you would done something about this already.  You have plenty of feedback here.

[AlejandraFitbit]

Great to see you around @angelvoices and thanks for troubleshooting this by yourself.

I would like to know if you have contacted our support team, have they offer you a solution for the battery issue you are experiencing?

Catch you later. 

[angelvoices]

AlejandraFitbit,

If you guys are going to censor messages that are not offensive in any way but basically only say "please work this issue better or I am switching brands" as "not permitted in this community," then you need to ditch billboards here.  If you only want to hear "great product" why have them?