Blaze not connecting via Bluetooth

[craig_angela]

Hi I purchased my Blaze today and have been trying to set it up. I did read somewhere that the battery charging signal doesn't show up until it has been set up is this true? Also my S4 can pick up the Blaze in bluetooth but it will not communicate with Blaze. It either says Pairing is rejected by Blaze or Unable to communicate with Blaze. Anyone know how to fit this? I have tried resetting the Blaze and I have also tried turning my bluetooth on and off as well as pressing scan. Driving me crazy. Thanks

[craig_angela]

Hi All, I managed to get my blaze to work now that I am back home. Yay! I did it on my computer but had to re download the app for Windows as when I logged into my fitbit account it did not have the blaze in the new devices to add.

Once I downloaded the app the blaze was available to add. It then added the Blaze as it should have in the first place. I think having the Dongle in my computer helped.

I find it strange that you should need a Dongle to add your blaze as fitbit should of included on when you purchase the blaze incase any problems like this arise.

Hope that helps other people.

Thanks

[SunsetRunner]

Hi all.

I had the fitbit charge and loved it so decided to upgrade it to the fitbit blaze.
I have had nothing but problems since!
I cannot connect it via bluetooth, trying via the app itself or the phone. And on the odd chance i finally manage to, it wont do it unless the gps on my phone is turned on. Is this normal?

Am very frustrated and annoyed with the blaze now and considering changing it back!!! 😓

[Fands]

I connect to bluetooth pairing with problem but it constantly turns off.

I have not seen any text messages since yesterday.

I turned bluetooth on and off, all notifications are on, i turned the phone on and off, i restarted the Blaze

the message app is correct.

When i first set up the blaze it worked fine, now nothing no matter what combination i try.

My Galaxy S-6 did an up grade yesterday, the fitbit app is not yet upgraded.

i should not be wasting so much time on something that should help make my life easier.  This is really unacceptable.  I loved the Blaze when i first received it, but now it just becoming an annoying nuisance, with all the sub-par issues.  

[Rich_Laue]

Bluetooth Classic is not used for notifications, and can be left out of your not using the music control.

On the S6 do you get a pop up message with an incoming text? This would be a small box with the message on it.

[Fands]

it is working perfectly now...i removed the app from both my phone (Galaxy s-6) and Tablet (Galaxy- S2) and then reinstalled...(the phone itself had updated and i think it may have skewed something.  doing this also gave me my new friends listing from a new group that did not show up on the apps, only on the dashboard.

thanks to someone on another thread i scanned bluetooth a couple of times, got the "yes" and was able to switch bluetooth to ON instead of just paired which constantly turned off.

i got some other specific instructions from Customer Service which worked with what i did above and miraculously, everything is behaving as it should--i get a slight vibration when i get incoming calls, and can read the full text messages on the Blaze(pop-up does show)...HURRAY!!  i hope that everything stays this way.

i DO need the bluetooth classic according to Customer Service.  i don't care as long as everything works. thanks for reading.

[Bazynga]

Silvia, that link is no longer working. I'm also trying to set up my new Blaze and can't connect to either my desktop (Mac) or iPad using Bluetooth.

Help?!

[SilviaFitbit]

@Bazynga A warm welcome to the Community! I already updated my post and now the link is working . I've noticed that some users have had issues when they are setting up the tracker using the mobile phone because it gets stuck, if you're having this kind of issue then please reboot your phone and tracker. After this, try the set up procedure once again. 

Also, you can check this post to know how to set up your tracker using a mobile device. 

Hope this helps. Let me know how it goes. 

[Bazynga]

Silvia, it's working - thanks! I rebooted my phone and that seems to have done the trick. Am happily exploring my new new toy!

[Andy_evans44]

Hi my blaze keeps rejecting the bluetooth! I have un installed reset rebooted everything. I have always seemed to have bit of a problem sinking but I left my watch off for a few days as I was painting now me blaze is a few days out of sink I tried everything. I went to an event this week end and others had other make watches and once it was out every1was laughing as mine is out of sink by few days! Seriously seems like a joke seems loads of bugs make me think why am I bothering spending time in it!

[Rich_Laue]

@Andy_evans44 first thing  is your Blaze still connected to your Fitbit account?

Now if you are trying to pair through the phones BT screen your seeing the expected,

This needs to be done through the fitbit app.

Does the Blaze show as a connected device in the app?

[Andy_evans44]

I have had the fit bit since may and always have trouble connecting after battery goes dead or watch switch off. I go through the app and app says sync now and never gets there! I always needs to switch bluetooth off sign out re install try get it working again but this last time I tried everything as before but was still wearing watch with a time and date out by about 3 and half days! Even with calls and notifications come thro late I have solved them then within a few days all begins again! Really annoying all problems recurring

[jbbush]

Just bought my Blaze, very fired up and can't get it to sync with my Samsung 5. Done everything suggested - rebooted, bluetooth on/off, scan....nothing. Laptop shows the device, only thing on the phone is the initial set up image. 

App on the phone just shows the Blaze syncing with the wheel of fortune going round and round 

Help!

[Andy_evans44]

Mine just connected out of the blue after a few days of Tring everything! Uninstall, reinstall, unpair re paired, I have found in past changing the watch face got it going. I had this problem when I 1started had the watch in may. After the first update I had everything would work fine. The sync would connect straight away, watch face straight away and what's app messages would come straight tho and would calls would show up instantly. I believe thats some recent update has changed all this. Messages don't come thro for ages and calls come thro on it when I have been on the phone for a few minutes. I have been through every way and usually got it to sync but this last time I gave up and it connected automatically hours after somehow.

[Soulcommander]

I cannot get my Blaze two pair to my S4 Samsung phone at all period I have tried everything listed here on the forums. I'm going to take the thing back to the store tomorrow I've spent well over three hours trying to get this thing to work. Like I said I've done everything I've turned off the Wi-Fi I've uninstalled the app reinstall the app restarted the phone you name it I've done it. I do see the blaze showing up in my Bluetooth devices on my phone but of course it's not paired and you cannot pair it that way. I wonder if there are compatibility issues with the Blaze and the S4 even though it shows it as a compatible product when I go to Fitbit website. For this kind of money Fitbit needs to figure something else out nothing should take this long for customers!

[Rich_Laue]

@Soulcommander, why not follow the instructions posted more than a few times above, or in the docs at http://help.fitbit.com/?q=setup

Or your manual in the help site at http://help.fitbit.com/?p=blaze

Please open the app, log into your account and do an add tracker routine. 

Once the tracker is connected to your account, the app will pair it to the phone if it needs to. 

This pairing to the phone can not be done by the user, and will get a rejected message Everytime. 

[Soulcommander]

I did all that I read every thread here in this post including the manual from Fitbit. I noticed there are some issues with Samsung S4 phones as well where not everything is supported. After over 3 hours of fiddling around with it I decided wasn't worth it took the Blaze back to the store. If they are going to develop these watches then they need to work on the firmware so they are more compatible with all devices.

[Rich_Laue]

@Soulcommander the problem is more in the app, especially with Android that could require a separate build for each model? Thus is because there is no standards with Android phones. 

[Soulcommander]

It's definitely an application problem and firmware issue. My phone is able to see the Watch it's just the communication between the application and the phone. And then if you can connect which in my case you can't there are other issues the phone is not able to perform all the functions with the watch so I have read.

[Robertflehner]

I've had my Fitbit blaze for less than a year and I've had trouble trying to sync the connection via wifi to the Fitbit app. I've tried to find it via Bluetooth on my iPhone 6 but it won't even give me an option anymore? Is it possible to wear out the sensor? I feel like that shouldn't happen but I'm definitely no expert!

[SilviaFitbit]

Welcome to the Community @Robertflehner! If your Blaze isn't syncing to your account, please try the following troubleshoot. Your tracker won't connect directly from the phone's Bluetooth, it will sync using your Fitbit app. 

I would like you to double check that your Blaze is still paired to your Dashboard by going to the main page and you should be able to see the tracker's picture. 

In regards to your question, the sensor shouldn't wear out.

Keep me posted!