Blaze not displaying sleep or heartrate

[Jennspinks9807]

Anyone have issues with your blaze not displaying or recording your heartrate or sleep? I have tried syncing numerous times and nothing is fixing the issue.

[memefit]

App is not showing my blood pressure since June 9th. I've been wearing it and can see what's current, but off course not 15 minutes ago like the app show you.

[Butterflywings]

Did you try hard starting your blaze?  Press and hold down the left and bottom right button together until it virbrates and the Fitbit symbol show. I was having this issue yesterday and it worked for me.  Now for the sleep are you talking about it not registering at all or the stages not show and it revert back to the old way?   I am still currently having the issue of the stages not showing and I tried everything. 

[memefit]

My app is not showing the new app sleep design with the more information. I want that back. I have uninstalled,  shut my phone off and re installed, yet no difference. Also, stopped showing my BP on June 9th 

[memefit]

Mine is showing the old way as well.  Hopefully they'll get that fix soon.

After checking my phone I discovered that my BP was set for off on the app. So check that.

[Rich_Laue]

The new sleep stages a sleep period of at least 3 hours and your Heart rate needs to be recorded. 

[AlejandraFitbit]

A warm welcome to the Community @Jennspinks9807, @memefit it's great to see you around @Butterflywings and @Rich_Laue thanks for stopping by.

If you are having inconveniences with your sleep stages feature, I recommend taking a look at this post, where our friend @FerdinandFitbit is providing more information about it. Also, you can check this other post, where you will see some things that might affect the heart rate reading and some tips to improve it.

Catch you later. 

[Raebedfordsmith]

Yeah mine only showing the pattern not the stages. Plus I've having syncing problems

[memefit]

I'll go to sleep with the fitbit on,  yet the following morning it doesn't give.  Like it's Tuesday,  the last time it recorded was Saturday. 

The old sleep portion just had lined,  the new ones it more digital with the display,  several screens with information. 

[plynwithfire]

My heart rate monitor stopped working on June 18th...which was 11 days after my 1 year warranty was up...go figure. I have tried all the trouble shooting that fitbit offers but nothing has worked. 

[memefit]

When rechecking my setting I noticed that track blood pressure was off,  something I had not did,  which may have happened with the update

[memefit]

OK,  I'm going to check that out,  I notice heart monitor had been off and there we're days I only slept around 2 hours a couple of times throughout the day/week. 

Thank you. 

[AlejandraFitbit]

Welcome to the Forums @Raebedfordsmith, @plynwithfire and @memefit thanks for the information.

If you are having syncing inconveniences, I recommend following the instructions provided in the Having trouble syncing? post, keep in mind that your tracker needs to sync so you can see your information updated. About the heart rate issue, thanks for troubleshooting this issue by yourself, please take a look at this post and follow the steps provided there, since you also need this feature in order to register your sleep.

Let me know the outcome.