08-20-2017 22:51
08-20-2017 22:51
I got a new phone recently (Samsung galaxy s8) and my old phone was wiped. My blaze syncs with the app, but it won't get any notifications. I tried sending test notification, but then it'll tell me Bluetooth is not pairing. Blaze classic will pair via Bluetooth but blaze itself won't. I've tried everything on these forums to reset my blaze, restarted my phone, I even Uninstalled the app and then reinstalled, and I'm still running into the same problem. The watch will sync with the app but that's it. It won't track my location... It won't get notifications... I spent hours with it today... It's driving me crazy!!
08-20-2017 23:25
08-20-2017 23:25
Although the S8 was recently added to the list of supported devices some people are still reporting problems with it - especially with notifications. Check out the main thread on this here:
https://community.fitbit.com/t5/Android-App/Samsung-Galaxy-S8-S8-Compatibility/m-p/1946855
08-21-2017 05:35
08-21-2017 05:35
A warm welcome to the Community @Hurricane428, thanks for troubleshooting this by yourself and @SteveH thanks for stopping by.
Regarding to your notifications inconvenience, I recommend following the instructions provided by our friend @MarreFitbit in the My tracker isn't receiving notifications (Android Fitbit app) post. Just keep in mind that as mentioned, Samsung Galaxy S8 and S8+ have been just added and this is causing some issues.
I hope this helps, let me know the outcome.
08-22-2017 19:09
08-22-2017 19:09
08-23-2017 04:57
08-23-2017 04:57
Thanks for the update @Hurricane428. If the tracker is not syncing, follow the instructions provided in the Having trouble syncing? post. After these steps, your Blaze should sync.
Let me know the outcome.
08-23-2017 07:03
08-23-2017 07:03