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Blaze not holding charge

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‎09-25-2017 15:29 - last edited on ‎09-26-2017 05:15 by Moderator Alum

‎09-25-2017 15:29 - last edited on ‎09-26-2017 05:15 by Moderator Alum

My blaze will not hold a charge more than a few hours. I've cleaned both the Fitbit and the charging pad, reset it, used different charging blocks and still having the same issue. Please help

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎09-25-2017 20:49

‎09-25-2017 20:49

Have you tried a different USB port?

 

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎09-26-2017 05:16

‎09-26-2017 05:16

Welcome to the Forums @RaevynDee, thanks for troubleshooting this by yourself and @WendyB for stopping by.

 

I would like to know if the instructions provided by our friend worked? If you still having issues with your battery, I recommend taking a look at this post and follow the instructions provided there. After these steps, test your Blaze.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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