Blaze not receiving notifications

[rahul.sachdeva]

I have a Blaze watch which has been working perfectly with my One Plus 5 smartphone. Since a recent system update to Android Oreo yesterday (8.1.0) I can no longer get notifications from my phone onto the Blaze.

The Fitbit app was working fine and syncs to my Blaze regularly since yesterday, but now it always shows up error on my slider screen saying "Fitbit cannot forward Android notifications to your tracker. Restart your phone to continue getting notifications on your tracker". I have restarted the phone more times than I can count, I have reset the Blaze many times, I have switched on and off notifications in both the Fitbit app settings and my phone settings.

There's no point saying that my phone is not supported, as it had been working without any trouble, until the Android Oreo update came along. I know I'm using the latest version of the Fitbit app, but now I can't think of anything else to try. I have also gone through the Help Article of the site and tried every step mentioned out there but still its not working.

Any suggestions out there? @Wendy, @Rich_Laue can you please help me with the above problem which I am facing? @FerdinandFitbit. @AlejandraFitbit Please help guys.

Thanks in advance!!

Moderator edit: subject and format

[AlejandraFitbit]

It's great to see you around @rahul.sachdeva.

Thanks for troubleshooting this by yourself. Could you please be more specific and tell me which troubleshoot have you tried so far? In the meantime, I recommend checking the My Tracker isn't receiving notifications (Android App) post and follow the instructions provided there.

Hope to hear from you soon. 

[rahul.sachdeva]

Hi @AlejandraFitbit

Thanks for your support. Notifications started working for me after I did some R&D and give the permissions to the app to run in background automatically. Also changes some of the Bluetooth settings in order to make it work.

Thanks!

Rahul

[AlejandraFitbit]

Those are great news @rahul.sachdeva, I am glad to hear that your Blaze is now working properly. If you need anything else, do not hesitate to post it.

Keep the stepping up!