Blaze not staying charged

[HenryCa]

I have had to charge my Blaze repeatedly over the last few days.  I get a full charge and within a few hours the battery is back to medium or low.  I have reset the device, turned it off and on with no change.  Any ideas?

[SteveH]

Do you happen to have an S8 or S8+ ?

The reason I ask is that there is a known issue with the Blaze battery when using that phone. There's more detail in this thread: https://community.fitbit.com/t5/Blaze/Battery-drain-Samsung-Galaxy-S8-S8/m-p/1963139#M65290

[HenryCa]

I do not, I have a Iphone. Thank you, appreciate your feedback. Maybe someone else will see this and it will help them out.  

[AlejandraFitbit]

Hey @HenryCa, it's great to welcome you and @SteveH thanks for stopping by.

If you are having issue with your Blaze battery life, I recommend taking a look at this post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[HenryCa]

Thanks Alejandra,

I followed your instructions, however my Blaze is quickly dying.  The battery will charge, but will not hold the charge longer than a couple of hours.  This is very disappointing as this is the second Fitbit that this has happened to for me. I am considering other options for tracking my workouts and daily activity. 

Thanks again for  your help,

Henry 

[AlejandraFitbit]

Thanks for the information @HenryCa. I just would like to know if you have already get in touch with our support team? Have you get a solution from them?

Hope to hear from you soon.