Can't setup my Blaze

[Lexi92]

I just got my Fitbit Blaze and am trying to set it up but it keeps saying it needs to be charged so I put it on the charger but I can't tell if its charging because it just has the set up icon on the screen I'm not sure what I should do or if it's even working. Please help.

Moderator edit: subject for clarity

[Rich_Laue]

Hello @Lexi92, welcome to the forum.

The way to tell if the Fitbit is charging is by the slight vibration you will feel when you plug it in.  If you notice a second vibration it has disconnected. 

Let us know how it goes,  it should only take 30-60 minutes to charge. I stiffest using your phones charging block.

[AlejandraFitbit]

A warm welcome to the Community @Lexi92 and @Rich_Laue thanks for stopping by.

You are going to see the fitbit.com/setup message until you paired your Blaze. It takes 1-2 hours to fully charge a tracker, if you charged your tracker during this time, you just need to follow the instructions provided in this post to set it up.

Let me know the outcome. 

[Edith7]

Just got my Blaze yesterday, and I also cannot set it up because the battery is low.. And when I follow instructions, it does not charge!

[AlejandraFitbit]

It's great to see new faces @Edith7, welcome! Regarding to the battery issue you are experiencing, I recommend taking a look at this post and follow the instructions provided there to make your Blaze charge.

I hope this helps, let me know the outcome. 

[Edith7]

Was running in circles. Setup said charge battery. Battery wouldn't charge.
Have contacted Fitbit and they are replacing unit. Hope the new one works.

[AlejandraFitbit]

Those are great news @Edith7, I am glad to hear that you will be receiving a replacement device. At the moment of receiving it, you can follow these steps to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Happy stepping!