Blaze not syncing or updating

[hamm4]

My Fitbit Blaze is not syncing or updating? It is making me put in an access code, but when I put in the code it freezes my phone. My date says it is still December?

Moderator edit: Subject for clarity

[Rich_Laue]

Phone??? 

Is the unknown phone app up to date? Is it a compatable phone?

[hamm4]

It will want me to put In a verification number so I put that number in and It keeps trying to connect and never will connect? 

[AlejandraFitbit]

Welcome to the Forums @hamm4 and @Rich_Laue thanks for stopping by.

If you are being asked to put in the 4 digit code, that means that your tracker is not paired. Please confirm you are doing the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Hope to hear from you soon.