help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not syncing or updating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2017 11:04 - last edited on ‎07-02-2017 04:42 by Moderator Alum

‎06-26-2017 11:04 - last edited on ‎07-02-2017 04:42 by Moderator Alum

My Fitbit Blaze is not syncing or updating? It is making me put in an access code, but when I put in the code it freezes my phone. My date says it is still December?

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎06-26-2017 11:12

‎06-26-2017 11:12

Phone??? 

Is the unknown phone app up to date? Is it a compatable phone?

Best Answer
0 Votes

‎06-26-2017 20:26

In response to Rich_Laue

‎06-26-2017 20:26

It will want me to put In a verification number so I put that number in and It keeps trying to connect and never will connect? 

Best Answer
0 Votes

‎07-02-2017 04:43 - last edited on ‎05-14-2025 08:42 by Fitbit Moderator

In response to hamm4

‎07-02-2017 04:43 - last edited on ‎05-14-2025 08:42 by Fitbit Moderator

Welcome to the Forums @hamm4 and @Rich_Laue thanks for stopping by.

If you are being asked to put in the 4 digit code, that means that your tracker is not paired. Please confirm you are doing the following from your Fitbit app to set it up:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes