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Blaze not syncing or updating

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‎06-26-2017 11:04 - last edited on ‎07-02-2017 04:42 by Moderator Alum

‎06-26-2017 11:04 - last edited on ‎07-02-2017 04:42 by Moderator Alum

My Fitbit Blaze is not syncing or updating? It is making me put in an access code, but when I put in the code it freezes my phone. My date says it is still December?

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎06-26-2017 11:12

‎06-26-2017 11:12

Phone??? 

Is the unknown phone app up to date? Is it a compatable phone?

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‎06-26-2017 20:26

In response to Rich_Laue

‎06-26-2017 20:26

It will want me to put In a verification number so I put that number in and It keeps trying to connect and never will connect? 

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‎07-02-2017 04:43

In response to hamm4

‎07-02-2017 04:43

Welcome to the Forums @hamm4 and @Rich_Laue thanks for stopping by.

 

If you are being asked to put in the 4 digit code, that means that your tracker is not paired. Please confirm you are doing the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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