Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[Bwv2002]

I'm have the same issues. It seem to have started for me when daylight savings ended. I have done all the troubleshooting. After deleting the app and reinstalling it works for a day at most then the same issue. Thanks for your help

[Masaryou]

Mine started long before daylight savings. I don't have issues with any other bluetooth items so I'm not sure what's going on.

[Cactus72]

Yet again sync issues, less than 24 hours after spending half an hour with fitbit support and a good hour of my time getting it working.
Its an absolute joke, now what i am to do, uninstall, reinstall.......how it that a fix fitbit team !!!!!!!

My wife has one of those chinese MII bands you buy from ebay for £12, she charges it once every two months, it has all the step functions, alarms, notifications and the app has never missed a beat......it just works 100% of the time.

Fitbit either fix the issues by releasing a working patch or the Blaze is going in the bin !!!!!!

[sneddon]

my blaze has been delegated to the old electronics box under stairs.  i find that it works best their and it has been replaced with the mi tracker which works perfectly 100% of the time and i dont have to resync, re install.

IT JUST WORKS, like a $300 piece of electronics should.

[Dakota1032]

I just replaced my FitBit Charge after the device peeled and was no longer under warranty for a replacement. I have only had the Blaze for 4 days but I have to uninstall and reinstall the application to get it to sync. My text messages come through so clearly there is communication between my Android phone and the Blaze. Is there a 'permanent' fix to avoid doing this everyday?

[Masaryou]

Not that I know of. Also notifications are super hit or miss for me.
Many times I don't get notifications at all. I actually jumped the other
day because I got a notification. I rarely get them so it was a surprise
that something came through. The blaze is a mess, if you can I would
sincerely return it. I wish I had. No point sticking it out, mines been
a mess since May and they wont do anything about it.

[Cactus72]

To contribute to fixing this issue, during my testing I note that the syncing issue nearly always starts when swapping from data connection to WiFi.
Without logs can't see any details, maybe sticky DNS lookup but urge dev team to investigate and test.

[Ian5816]

My fitbit blaze is driving me mad it wont connect on bluetooth to 'blaze' but sometimes it connects to "blaze classic "  but really fustrating it just drops out and loses time so im late for my aapointments...also the battery life has gone done rapidly ..i have to charge it at least 1 a day ...this is less than a year old watch ...it shouldnt be doing that .

I will never buy one again ...and recommend not to buy one to others ...a total waste of £150 ...rubbish ...

[JOHNFEDY]

Same issue.  Started when they changed then app on my phone

[Ian5816]

Its not good ...the consumer payes a lot for these products and then gets shafted ....
Anyone else having sync issues 


Sent from my Samsung Galaxy smartphone.

[healthyholly92]

Hello everyone, I am also having syncing issues with my Blaze! I have tried everything going from resetting the watch to Bluetooth and then reinstalling the app but nothing works!  I've also checked that my IOS is up to date and that my Fitbit app is also up to date before anyone says try it but still not clearly working. It is syncing up to half way and then goes into the looking stage and I'm pretty certain it's not a problem with my actual phone cause everything else works fine! Really upset that this matter still isn't sorted because it's been well over 2 months and my Fitbit has not been able to connect. 

I love my Fitbit aswell but now I can't even use it cause also the time is wrong and I can't change it so it's now sat gathering dust so recently I am not a happy customer!

[aboyhasnoname]

I had a very similar experience and was getting very frustrated as well. But I managed to finally get everything to sync up again.

I would recommend doing a fresh re-sync meaning: 

1. Remove the device on FitBit app and force close your FitBit app

2. Go to your settings and forget the FitBit on your device's list of paired bluetooth devices

[if iPhone: Settings -> Bluetooth]

3. Turn off your WiFi and Bluetooth (Go ahead and turn off your phone too if you'd like, I did)

4.  Reset your FitBit

5.  Turn on your WiFi and Bluetooth (or phone)

6.  Open up the FitBit app and repair the device as if new

Hopefully that troubleshooting method works for you guys too. It's working for me, at least for the time being. 

[XLMAN]

Just got the Blaze for XMas, got it to sync once, taking it back, not going through the " lets try this" stage. Devices in this day and age should be solid and work without issue, This thing is badly designed and does not have very good compatibility. Thats all folks. Gonna get a better device.

[Broundtree]

Same issues with my blaze, what can be done, only had it 3 months

[Lgammo]

People suggested turning off the phone, the app, the Fitbit, Bluetooth. These are all good but did not work for me. 

What did work is to to turn off the phone and remove the battery for 30 seconds or so. 

Works like a charm now. 

[Rich_Laue]

One more thing to try would be to go to the phones Bluetooth setting and tell it to forget the Fitbit Tracker, Do not remove from the app. 

[Broundtree]

Can't remove battery in IPhones

Sent from my iPhone

[Lgammo]

Maybe a service person has a way to disconnect the battery temporarily.

I had a Google Nexus 5 once with a non removable battery but I did manage to remove it using instructions from YouTube. But be warned this voids the warranty. And it is not guaranteed to work. So I really don't recommend this action. 

[Ian5816]

But the price you pay :money_bag: for the Fitbit you should t have to dismantle your even expensive phone

Sent from my iPhone

[KLBO]

I have had my Fitbit Blaze since March/early April 2016.  I am super frustrated that it no longer syncs with my IPhone 6s. I have tried all the suggestions above and still nothing.  Worked like a charm until 2 days ago. Now I am ready to throw it out the window.  Grrrrr

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@Ian5816 wrote:
But the price you pay :money_bag: for the Fitbit you should t have to dismantle your even expensive phone

Sent from my iPhone

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