Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[dellis]

My Blaze would sync with the Samsung S4 for a short while then all of a sudden would not sync.

Can't get it to sync now for almost a week.  Anyone have any solutions...trying reinstalling the app, restarting the phone, restarting the tracker, all to no avail, help I am very disappointed.

[JOHNFEDY]

Was in the same boat. tried verizon 2 times, fitbit and my son and after all of that found out that my cell’s wifi wasn’t on. try that

[dellis]

I have the same issues, does anyone have a fix for this annoying problem....the red !

[KLBO]

Hi! Tried that and still does not work. It may have something to do with the latest IOS update. Will keep searching for solutions.

Sent from my iPad

[dellis]

No connected to Wifi and bluetooth

[dellis]

When I tried this with a Samsung S4, the phone would not pair the tracker to the bluetooth.  I had to go to a PC to make it work again

[Ninker66]

Blaze not syncing to my iPhone.. I have had my blaze since Oct 2016.. and has always synced fine.. till now. I have turned it off and on , turned my phone off and on. All my updates are up to date. My Bluetooth is on .. what can I do ????

[KLBO]

Hi! I had to contact Fitbit customer support via email and eventually through many steps we were able to get my Blaze to sync again. However, it will no longer update and Fitbit is not certain why. As a result, they are replacing my Blaze which is still under warranty. I am impressed with their customer service.

Sent from my iPad

[Broundtree]

Return it and get another one, that's what I did, my blaze wasn't syncing from day one and I would manually sync and it just stop pairing so I took it back after 4 months

[Ian5816]

...Buy some thing that works , I would never but another fit bit .. waste of time and money :money_bag:

Sent from my iPhone

[Andy_Michaels]

THANKS this worked for me!

[RonG32]

                                     My Blaze would not sync and I think it was associated with an Andriod software update to my Galaxy S6.  I rebooted my phone and now the sync works.

[pballfan]

Had the same problem as all you folks have.  Nothing worked to sync it, so started from the begining. Went back to the computer its connected to, and the Dongle was not plugged in.  So plugged it then BAM!!! **ahem** thing sync'd.  also, maybe when this stupid thing happens and it wont sync, try being close to the  internet your connected with.  So maybe this will help some of you!  Good Luck!

[KLBO]

Hi all! My Fitbit would start to intermittently sync and then would not sync. Will Not update at all. Fitbit customer care is sending me a new pebble to replace mine. I have tried absolutely everything suggested and nothing solves the problem.

Sent from my iPhone

[dellis]

Thanks for replies. 

I determined my problem to be in the actual Fitbit app under settings,  location was not turned on, this solved my issue 

[Jojo0070]

I've heard you can get a frequency clash between wifi and Bluetooth; since switching off wifi; and using data instead I've been ok

[Vj53]

Yes,  this works.   Thanks. 

[Rich_Laue]

@Jojo0070 on Android phones tye WiFi and Bluetooth use tye same antenna.

@Broundtree im not sure why one would need to remove a battery, simply turning the phone off for 10-15 seconds should be more than enough.

As for sync problems look here.

Also sometimes a complete shutdown,  not just a restart is needed on either the phone or tracker, 

Another thing to try is going to your phones Bluetooth settings and tell it to forget the tracker. 

Also try both cell and wifi network is availible

[rajivsurya]

I am having this same issue. Kindly let me know how did u solve it, as I have purchsed the blaze recently. Either its telling "couldn't reach fitbit.com to sync" or "Your sync has been scheduled and will start soon". Very irritating, need guidance.  

[KLBO]

Hi! After many attempts at getting my Blaze to update and sync properly, Fitbit sent me a replacement. I am happy to report all issues are resolved.

Sent from my iPad