Blaze not syncing

[Dance2DMB]

I have reset my Blaze five times, turned off the notifications, reset Bluetooth, shut down my iPhone multiple times and all the Fitbit App does is "looking" and has not synced since 4:58 this evening, help.

[FerdinandFitbit]

Hi there @Dance2DMB. Welcome to the Fitbit Community!

I would recommend also restarting your tracker by pressing the left and lower right buttons for about 10-15 seconds until it restarts itself and once it's back on, try to get it to sync and see how it goes. If this fails, try to set up your tracker as a new device to see if this makes any difference.

Hope this works and let me know how it goes! 🙂

[Dance2DMB]

Thank you but this did not work, everyday I have to fight to get this thing to Sync. Multiple resets, turning off my phone multiple times, turning all the notifications off, Bluetooth on and off...just frustrated, my Charge was a lot easier.

[CStar]

Hi Dance2DMB

I was not able to sync my husband's BRAND NEW Blaze then I saw on the help forum that you can try using a dongle from another fitbit.  Luckily I bought and Alta.  I used the dongle from that one and it worked! (finally).

There is a lot of chatter on the fitbit community from a lot of people having trouble syncing their Blaze.

Looks like you may need to try and get your hands on a dongle.

Hope this helps a little - good luck.

[Brennah]

Not sure if this helps or not. I've been having the same issues. I read something about trying to sync while it's in it's charging station. After trying out all other recommendations to restart minus starting over from scratch (was NOT going to lose my data), I tried this and after letting it charge for about 15 seconds it performed the sync finally while in it's charger. Super annoying and not fun. 

[zachow]

i've had the same problem with my Blaze and have restarted, force quit the apps, reinstalled and it just times out.  My dougle is charging the watch and even when connected to my computer it fails set up.  The weird thing is that the app recognizes that the watch's time is incorrect and then I get an error message of Log In Failed because I need to go into the app to change the time.... Brilliant if I could only get in!  Also, I spent 1 hour with a fitbit tech to help get it synced only to hand me off to a tier 2 group that would email me for a help time which would take 24 to 48 hours. So irritated!

[Jodes11]

My husband is having the same issues with syncing and he only got it for Christmas. I think Fitbit need to fix this problem or we are just going to return it as a faulty product.

[Jojo0070]

I've heard you can get a frequency clash between wifi and Bluetooth; since switching off wifi; and using data instead I've been ok

[Tim_Waddell]

Your idea of turning off the blaze than back on worked the iphone immediately synced.

Thanks

[Bowie628]

 I've been trying this for over two hours I don't know if I've restarted the Fitbit I've restarted my iPhone I've restarted the Fitbit app I've added a new device it won't even think after I enter the numbers coated I cannot get this to sync and it's the wrong time and wrong date 

[Angels268]

I have literally the same exact problem right now. I've tried everything. 

[MsB1]

I've been trying for days and it's still not syncing I don't know what else to try 😔

[MsB1]

Omg mine too!! Always a hassle ! My charge was awesome accidentally jumped in pool with it on figured I'd upgrade but I guess it's not 😔

[VMHogan]

Having same issue with Android app.  Able to sync with computer/doggle but not phone.   I've reset phone, turned WiFi off, turned Bluetooth off and on multiple times and nothing. Everything is up to date.  Beyond frustrating.  This is the second time I've had these issues in a week of having this thing.  Not impressed so far.

[Jodes11]

My husband and I are also not happy with this. There are so many issues with this Blaze syncing I do believe that Fitbit need to recall and find out the reason behind why their product is faulty, and I do believe that because there are so many syncing problems with the Blaze, that it is a fault of the product and not the many millions of phones trying to sync. I have an Alta and there is no issues with this syncing at all. FITBIT - you need to fix this issue!!

[Jojo0070]

Hi. I'm on Android.

I was constantly having a problem syncing - tried everything that everyone
posted and still had the problem. This has worked for me; so simple yet
I've have not had one single problem since...

Just dont use wifi; turn it off and switch data on instead.
Turn on bluetooth and open up the fitbit app.

It's something to do with clash of Bluetooth and wifi frequency and this
resolved it for me.

Hope this helps you as I know how frustrating it is.

Jo

[Angels268]

That didn't do anything for me unfortunately.

Sent from my iPhone

[ncota13]

I've disconnected everything, reconnected everything, uninstalled the app, reinstalled the app, restarted my Blaze and did everything other thing available on the Fitbit site and still no syncing. It's hasn't synced since the 4/13/17.... Any other suggestions???

[FerdinandFitbit]

Hi there @ncota13. Welcome to the Community Forums!

Have you also tried to set up your tracker as a new device? Before doing that, make sure you restart your tracker a couple of times. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Then, proceed to set it up as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know how it goes!

[MagCoop]

Was syncing fine, then suddenly stopped.  Spent an hour trying everything I could think of including many suggestions written here.  Finally turned my phone off.  When I turned it back on, it had reset and it's operating fine again.  Before getting too upset, try turning your phone off as I did.  Might save a lot of frustration.  Hope this helps!