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Blaze not syncing

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‎08-17-2017 14:16 - last edited on ‎08-18-2017 06:10 by Moderator Alum

‎08-17-2017 14:16 - last edited on ‎08-18-2017 06:10 by Moderator Alum

I have tried to restart my Fitbit as it is not syncing any data to my phone and is not accurately counting steps. I have tried to restart by using top and bottom button as followed by instructions off here and has worked before but now will not work it's just showing me notifications/music and all caught up!

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎08-17-2017 14:42 - edited ‎08-17-2017 14:53

‎08-17-2017 14:42 - edited ‎08-17-2017 14:53

Oops @Sophmiz, hold in both the left and lower right buttons. If that doesnt work do a phone restart.

 

Best Answer

‎08-17-2017 14:45

In response to Rich_Laue

‎08-17-2017 14:45

@Rich_Laue I have tried both and none are working

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‎08-17-2017 14:57

In response to Sophmiz

‎08-17-2017 14:57

Now im not sure what your refferring to in that diesnt work. Didn't doing a tracker restart, restart your tracker? You where asking how to restart the tracker.

 

For help in a sync problem go here.

Best Answer

‎08-18-2017 06:12

In response to Sophmiz

‎08-18-2017 06:12

It's great to welcome you @Sophmiz and @Rich_Laue thanks for stopping by.

 

If your tracker is not syncing, I recommend following the instructions provided in the Having trouble syncing? post. After these steps your information should be updated. Also, regarding the inaccuracy in your steps, please walk 100 steps and let me know how many the tracker registered.

 

Hope to hear from you soon. Woman Happy 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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