Blaze not tracking sleep

[v4vavoom]

I've not had my blaze very long, only a few days and I have to say I prefer my surge!! The heart beat isn't always great especially when exercising but the most annoying thing is it hasn't tracked my sleep since I got it!! I've pressed the two buttons to reset...but still no joy. Anyone else have a problem with it? Seriously not impressed 

[SunriseGirl]

@v4vavoom Somehow I got logged out of the app.  When I logged back in, the sleep analysis showed up.  Perhaps try logging out and then log back in. 

[Kieron_j]

They’ll tell you nothing more then ‘It’s a glitch and we’re working on it.’

[Kieron_j]

@SunriseGirl Nah, that didn’t work. 😕

[Kieron_j]

@gmorrell It’s a glitch buried in the app apparently. They won’t tell you anymore. 

[taf45377]

@SunriseGirl wrote:

@v4vavoom Somehow I got logged out of the app.  When I logged back in, the sleep analysis showed up.  Perhaps try logging out and then log back in. 

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Uninstalling the fitbit app on my Galaxy S5 then reinstalling the app didn't change it's ability to display any sleep analysis.

[Kieron_j]

@taf45377 It’s a software glitch, so I doubt doing anything will work until they fix it. 

[taf45377]

I am aware that it is in Fitbits court and I think it hasn't been just recently come to light

[Kieron_j]

@taf45377 You’re probably right. There’s just been an update to the app, but still no joy. Might just jack the Balze and get a charge 2. 

[taf45377]

@Kieron_j wrote:

@taf45377 You’re probably right. There’s just been an update to the app, but still no joy. Might just jack the Balze and get a charge 2. 

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Two nights have past since I updated the Fitbit app on my Galaxy smartphone and it didn't resolve my sleep tracking issue.  Still no sleep data.

[Rich_Laue]

If it is a glytch in the app, have you checked the web site at www.fitbit.com/sleep?

Is it not tracking any type of sleep at all, or just not sleep stages?

[Kieron_j]

@Rich_Laue All I get is this. 

[Rich_Laue]

This does look like no sleep at all is being recorded, i assume you have allready restarted the Blaze and therefore i think it would be best to reach out to Fitbit with th8s screen shot.

[Kieron_j]

Hey @Rich_Laue @SunriseGirl @taf45377 @v4vavoom  Are you guys telling the app via the sleep tile when you are going to sleep and when you wake up?

[SunriseGirl]

@Kieron_j No, i am just wearing the tracker to bed and letting it track when i have fallen asleep. 

[Kieron_j]

@SunriseGirl I was, as I thought that’s what you had to do, but I got a mail from Fitbit support that asked to make sure I wasn’t. I thought it sounded a bit backwards, but gave it a shot anyway, and lo and behold, now I get my sleep stages. 

[Rich_Laue]

@Kieron_j that is the way it should work, the user has to do nothing but wear the tracker. 

Enjoy the freedom. 

[Kieron_j]

@Rich_Laue it’s not really that obvious if you’ve never owned a Fitbit before though. And nobody in any of the threads has asked if people are doing that. All they’ve said is that it’s a glitch. Luckily mine is working now, so I’m happy.