Blaze not working out of the charger

[juliaroddie]

I have been charging my blaze for over 24 hours and when it's on the charger it shows that the battery is full but when I take it off the charger it goes blank. I have tried restarting it but nothing seems to be working.

Moderator edit: Updated title for clarity

[FerdinandFitbit · Accepted solution]

Hi there @juliaroddie, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that your Blaze is not responding. Thanks for all you've tried to get it to work. I'll be happy to help you out.

I've escalated your case to our Support Team for them to help you out. Please, keep an eye on your inbox for more instructions and if you need more help, let me know!

[Jwb31]

I have the same problem. My blaze gradually lost battery life to a point where it would only last a few hours. Now it will show full battery in the charger but dies as soon as you remove it.  

[Niecy17]

The Blaze is discontinued, but you can exchange it or refund it while your warranty is good. Contact support via email. https://contact.fitbit.com  Hope it works out for you.

[Christins19]

Did you ever get a solution for your problem??? Mine doing same thing

[Littlemoney98]

I’m having the exact same issue. It began when I was sweating after a run and was using my device. It went black so I thought it was dead. It turned on once I set it inside the charger but as soon as I take it out it dies. Definitely trying to find a solution!

[Niecy17]

This is why I got a versa. I needed something swim, sweat and shower proof the way I perspire during cardio. It took me four Blazes to learn that lesson. Your device is sub par to your workouts.🏋️ The Blaze is supposed to be sweat proof, it's not a waterproof unit really. If it's under warranty, take it back and get a Versa. I've had mine for 8 months and no issues. Hope things work out for you.  Another thing, updates can render these units obsolete, as they are discontinued.