help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze not working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-26-2018 11:40

‎07-26-2018 11:40

The blaze works when it is plugged in the charger, it has full battery and is synced with the app but soon as we take it out of the charger housing unit we get black screen and can not get it to do anything. 

 

We we have tried pushing the left button and lower right for 10-15 seconds and we get nothing. 

 

Any suggestions? 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-26-2018 12:22

‎07-26-2018 12:22

This is exactly what is happening to my partners blaze. I have tried the online chat but keep getting a message to say the last person has been snagged. Its too costly to phone America from the UK so what do I do now. Our blaze is still within warrenty

View best answer in original post

Best Answer
0 Votes
5 REPLIES 5

‎07-26-2018 12:22

‎07-26-2018 12:22

This is exactly what is happening to my partners blaze. I have tried the online chat but keep getting a message to say the last person has been snagged. Its too costly to phone America from the UK so what do I do now. Our blaze is still within warrenty

Best Answer
0 Votes

‎07-26-2018 12:59

‎07-26-2018 12:59

Not sure why my thread is saying it’s solved when we are still no further forward? Still no luck still a black screen 👎🏻😤

Best Answer
0 Votes

‎07-26-2018 19:11

In response to JenJen85

‎07-26-2018 19:11

Did you ever find a solution? Same is happening to me

Best Answer
0 Votes

‎07-26-2018 23:54

In response to Mah0510

‎07-26-2018 23:54

No still no solution I tried shutting down and turning back on and that doesn’t work either

Best Answer
0 Votes

‎07-27-2018 04:03

In response to JenJen85

‎07-27-2018 04:03

Mine has never turned on, I just purchased this yesterday.

Melissa Wyatt
Best Answer