Blaze notholding charge

[Platham3574]

Had my blaze about 6 weeks and I'm having to charge it every 24 hours. Anyone else had this issue? It used to last for about 3 days when I first got it.

[AndrewFitbit]

@Platham3574 That's odd, your Blaze should last up to 5 days on a full charge. You should definitely contact our friends at Customer Support so they can take a look. 🙂

[Rich_Laue]

Are you interested in what the experience of others are, or answers to your 24 hours? 

When you charge it, is it only on the charger for an hour or two? 

[Platham3574]

Just wondered if anyone else has had this issue after only 6 weeks. I'll contact support anyway.

Sent from my iPhone

[Jaywalker628]

Platham3574 I am experiencing the same issue.  When I first got my Blaze he charge would last 3-4 days.  However, now (3 months in) I have to charge it every 2 days. Hope there's a fix for this! 

[Platham3574]

I've logged this with customer support and they have checked and can see from my account that there is an issue, they asked for where and when I bought it and I'm just waiting to see what they suggest next. I'm hoping they send me a new one, but hoping his is just a bad battery or something as I'd hate to get another and have the same issue. I've tweaked all settings to be as economical as possible and i charged it over night last night it's down to medium charge already though.

[Jaywalker628]

Thanks for your response Platham3547.  I'll contact customer support and I also hope it's just a quick fix battery issue.

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[danther37]

I'm experiencing the same issue with my blaze. Lately it hasn't been holding a charge as long as it previously was when I first got it (July 9, 2016). I charged it fully yesterday afternoon and now it is almost dead this morning. 

I have not changed any settings since I first got it so I don't think being more economic with the functions is going to have a real impact. I really only use the sync all day feature as well as the alarm in the morning. Ocassionally I'll use the countdown feature but all these functions I have used since Day 1 when the Blaze would last 3 days on a charge. 

I guess I will be needing to contact customer service as others are having problems as well. 

[Platham3574]

Yeh contact them, I'm awaiting them to contact me back .I got mine July 7th perhaps there's been a bad batch of batteries or something.

Same here in don't my everything I dwant d said nice day one. 👍

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[FerdinandFitbit]

Hi there  guys @Platham3574 @danther37 @Jaywalker628, good to see you in the Community! 🙂

As @AndrewFitbit suggested, please feel free to get in touch with the Support Team as @Platham3574 did. If you'd like to get it all resolved fast, sometimes it's better to call instead of emailing them since all the information will be requested through the phone and you should be up and running from there.

Let me know if you guys need any more help!